Susan Schall

Experience

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  Eurotel Rivera

  Jan 1999 - Dec 1999

  Student Placement

  Placement program from College, worked in the following departments:Stillroom, Kitchen, Economat(storeroom), housekeeping, restaurant, bar and front desk.

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  Washington Marriott

  Jul 2000 - Dec 2000

  Front Desk Supervisor

  J1- Student Visa - Responsible for running the day to day operations of the front desk, reports and checking in and out of guest

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  Marriott International

  Jan 2001 - Dec 2001

  Event Coordinator

  Coordinated with meeting planners and contacts for small meetings and room blocks Communicated infromation to the operations departments Created Banquet Event Orders and Resumes

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  Druids Glen Hotel & Golf Resort

  Feb 2002 - Sept 2002

  Front Desk Supervisor

  135 room property Luxury Resort & Hotel in 134 Deluxe Bedroom and 11 Suites2 Championship Golf Courses including the famous Druids Glen Course Assisted in Opening this resort, which was the first Marriott property in Ireland. Responsible for running the day to day operations and shifts at the Front desk.From check in and guest services to running the night audit shift and report.

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  Micros Fidelio Ireland

  Sept 2002 - Dec 2003

  Front Line Agent

  Answered high volume of support calls from Customers in a timely manner from Ireland and the UK regions.Created new cases and updated existing cases Provided solution to customers or passed cases to relevant resolution group. Managed escalations in accordance with management procedures and Service Levels. Resolved targeted amount of cases set by the Frontline Support Manager. Troubleshooting, diagnosed and resolved fault at time of answering where possible. Liaised with technical support to ensure that cases are resolved efficiently & effectively. Communicated with Customers regularly regarding case progress and updates. Show less

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  Marriott Crystal City Gateway

  Mar 2004 - Aug 2006

  34,300 square feet of meeting space Planned and organized details of functions to create a successful events Performed daily inventory procedures forecasting revenue. Creating themed events from corporate events to military balls for up to 1,000 guests 9.700 square feet of meeting spaceDetailed social events from family reunions to weddings and bat & bar mitzvahs Ensured the successful events getting High scores on Event Satisfaction SurveyCommunicated details about groups to all departments

  • Senior Event Manager

    Nov 2005 - Aug 2006

  • Event Manager

    Mar 2004 - Dec 2005
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  Gaylord Entertainment

  Jul 2006 - Jun 2009

  Managed a team of 40 Stars in the housekeeping, public space department.Covering the lobby, atrium, foyer, fitness center, pool, outside grounds and restroom areas. Blocked future events for programs for up to 3,000 attendees, for property with over 450,000 square feet of meeting and convention space Trained new STARS in learning the property and meeting space Created reports for REVMAX meeting weekly-reviewing potential business and

  • Assistant Public Space Manager

    Jan 2008 - Jun 2009

  • Function Book Manager

    Jul 2006 - Jan 2008
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  Davidson Hotels & Resorts

  Jun 2009 - May 2013

  Responsible for generating revenue in the local catering sales market.Booking and detailing of meetings and events within the government and corporate segments.21,000 square feet of meeting spaceTraining new team members, in policies and proceeduresRunning reports on a daily and monthy basis Responsible for booking and detailing of meetings and events within the government and corporate segments.21,000 square feet of meeting spaceTraining new team members, in policies and proceedures. Responsible for prospecting, solicitating, booking and detailing of meetings and events from local social events, weddings,government and corporate segments.21,000 square feet of meeting spaceLeader of 2nd quarter 2011

  • Director of Catering & Conference Services

    Aug 2012 - May 2013

  • Senior Catering Sales Manger

    Apr 2012 - Aug 2012

  • Catering Sales Manager

    Jun 2009 - Apr 2012
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  Interstate Hotels & Resorts

  May 2013 - Apr 2015

  Senior Catering Sales Manager

  Responsible for solicitation, prospecting functions, detailing meetings and events while maximizing the banquet space to meet and exceed sales goals.16,000 square feet of meeting and event space, in a centralized location in downtown Washington D.C.

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  Renaissance Hotels

  May 2015 - Jun 2016

  Senior Catering Sales Executive

  Responsible for solicitation, prospecting functions and events while maximizing the banquet space to meet and exceed sales goals.14,000 square feet of meeting and event space, in a centralized location in downtown Washington D.C.

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  MGM National Harbor

  Jun 2016 - Aug 2020

  Catering & Conference Services Manager

  Responsible for solicitation, detailing catering sales and conferences at the exciting MGM National Harbor. Opening the property in 2016 with monumental events from (8) to (800) attendees, from small conferences to galas and weddings. 55,000 square feet of events space, Gold LEED Certificed Property,with magnificent views of the Potomac region.

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  New York Life Insurance Company

  Aug 2021 - Mar 2022

  Insurance Agent
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  SAP

  Mar 2022 - now

  Cloud Renewal Executive

  Responsible for delivering end to end renewal execution through partnership with customer engagement executives and extended account team.