Deepak Karira

Experience

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  Thakurs Trading Co. LLC

  Jan 2004 - Feb 2007

  Sales Representative and Administrator

  Trading company dealing in Building Materials, Tools and Spares. • Responsible for sourcing new suppliers for business • Successful in finding new supplier from China, which generated first order of over 150,000 US$ • Handling Customer queries on calls and emails • Preparing and checking shipment documents like Invoice, packing list, Bills of lading and Certificate of Origin. • Follow up with customers for orders on phone handling day to day activities like petty cash, dispatch of couriers, and receipt of documents etc. • Liaising with the clearing agents for clearance and delivery of the cargo Show less

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  ICICI Bank

  Apr 2007 - Jul 2008

  Sr. Customer Service Officer

  India’s Largest Private Sector Bank• As a senior phone banking officer, was pivotal in handling customer escalations calls and solving their concerns and queries.• Successfully developed interest calculation tool, which helped other team members to calculate interest on credit card loans according to the tenure selected.• Handling irate customers, calming them down, finding the actual issue and solving the same.• Raising disputes related to fraudulent transactions on credit cards• Handling customer queries on credit card • Updating Customer records i.e. address, contact details etc.• Represented credit card division on whole bank level, elocution competition and won second prize for the same. Show less

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  Janway Worldwide FZE

  Aug 2008 - now

  Key Achievements:-• Elevated to the role of Business Development and Key Account manager, reporting directly to the Chairman.• Responsible for overseeing Key accounts across Mauritius, Madagascar, Kenya, Tanzania, Congo, Angola, and Kuwait, while consistently fostering and maintaining cordial relationships with them.• Surpassed established Key Performance Indicators (KPIs) by doubling the sales of a pivotal account, expanding market share, and enhancing both profit and loss (P&L) metrics, all while maintaining stability in challenging market conditions.• Contributed substantially to business development by exploring new avenues for growth by adding new clients, which generated additional business of 16%.• Launched new SKU's and revamped existing packaging to align with the dynamic and evolving market trends, directly leading to a boost in revenues by 100%.• Authorized and approved marketing activities and budgets in consultation with management. • Represented the company at prominent trade fairs such as Gulf Food and Beauty World. Show less • Collaborated closely with the sales and production teams to intricately plan, forecast orders and ensure seamless supply chain operations. Successfully achieved established KPI's for OTIF (On time and In full Shipments) and Optimal product availability in the markets.• In-depth knowledge of International trade, shipping documents, cross-country trade, cross-country shipments, Import and Export, country wise shipping regulations, arranging SGS| Bivac |Intertek inspections.• Engineered an inventory management system to provide real-time stock status, contributing to the effective planning of timely local deliveries.• Established Standard Operating Procedures (SOPs) to optimize the Order-to-Cash process, procurement procedures, and supply chain operations. • Budgeting and Forecasting of Supply Chain related expenses.• Overseeing sales co-ordinations, trade marketing co-ordinations, and Distributor co-ordinations.• Co-ordinating with all internal and external stakeholders and cross-functional teams.• Skillfully negotiating Letters of Credit with a flawless record of zero discrepancies. Proven track record showcasing in-depth knowledge and understanding of international trade governing rules, including UCP 600, ISBP 745, and Incoterms 2020.• Provide support and expertise to the Export sales team in handling issues related to Export LC's and act as an escalation point for unresolved matters.• Serve as the primary liaison with customers, ensuring timely updates on order status and effectively managing escalations, grievances, and complaints for a seamless customer experience.• Successfully negotiated yearly contracts for Procurement of Raw materials, thereby reducing the overall RM Cost by 10% Per Annum.• Precise documentation of both inbound and outbound shipments in accordance with the regulations set by Dubai Customs and JAFZA rules. Show less •Generated Proforma Invoices and Purchase Orders while meticulously maintaining comprehensive shipment records.•Established effective liaisons with shipping companies, skillfully negotiating freight rates and coordinating seamless shipment bookings.•Managed daily correspondence through email, ensuring prompt communication with clients and overseeing day-to-day administrative activities.•Innovatively developed numerous Excel tools, including formats for Proforma Invoices, stock tracking, lot-wise inventory management, leave tracking, etc. These tools significantly enhanced efficiency, saving both time and effort.•Took charge of registering products with Dubai Municipality, overseeing the acquisition of necessary permits and approvals required for the smooth importation of goods. Show less

  • Business Development Key Account Manager

    Jan 2021 - now

  • Head of Supply Chain

    Jan 2015 - now

  • Senior Operations Executive

    Aug 2008 - Dec 2014