Vlad Ciocan

Experience

• 

  US Army

  Mar 2006 - Mar 2012

  Cannon Crew Member

  As a Cannon Crew Member in the US Army, I was responsible for operating, maintaining, and driving a high technology artillery howitzer. Operating the howitzer included correctly setting fuses for a wide variety of artillery rounds, determining the correct amount of propellent needed, and ensuring that fire commands are accurate. Additionally, I was responsible for effectively deploying various rifles, machine guns, mines, and rocket launchers in both offensive and defensive situations. As the Raven Unmanned Aerial Vehicle Operator for the battalion, I provided different units with reconnaissance information by successfully conducting several missions. Lastly, I provided leadership and training for my fire team and other soldiers in my unit. Show less

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  Apple

  Jan 2011 - Jan 2012

  Apple Specialist

  As a Specialist at Apple, I met and built relationships with a wide variety of customers by actively listening to their needs and recommending solutions using Apple products. I helped customers feel at ease by translating the more complicated technological terms and directing them to the various work shops available. Additionally, I would at time collaborate with other team members to brainstorm solutions to more complicated problems. Lastly, I would strived to maintain up to date with all of the new developments in the tech world so that I could provide customers with the most current and relevant information. Show less

• 

  Apexanalytix

  Jun 2014 - now

  -Present technical overview of FirstStrike® and technical requirements to clients when planning implementations and upgrades.-Manage setup of technical environment for hosted clients.-Provide assistance to clients when designing interfaces from their ERP systems into FirstStrike®.-Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and FirstStrike®.-Configure FirstStrike, including setting up nightly batch jobs.Serve as the technical expert for our client software implementations.-Troubleshoot network, database, and software problems for our client implementations.-Conduct technical training for designated client IT owners of the software. Show less -Present technical overview of FirstStrike® and technical requirements to clients when planning implementations and upgrades.-Manage setup of technical environment for hosted clients.-Provide assistance to clients when designing interfaces from their ERP systems into FirstStrike®.-Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and FirstStrike®.-Configure FirstStrike, including setting up nightly batch jobs.Serve as the technical expert for our client software implementations.-Troubleshoot network, database, and software problems for our client implementations.-Conduct technical training for designated client IT owners of the software. Show less Assisted in the Recovery process through consistent communication with vendors to ensure the company is completing an efficient and successful audit for clients. Initiated and followed through to resolution overpayment claims, as identified through a statements audit and/or Accounts Payable audit enabled by our FirstStrike software. Utilized remote client system access for research and resolution and partnered with other members of the audit team to keep the client apprised of the audit progress. Show less

  • Director, Performance and Support

    Feb 2024 - now

  • Manager, Performance and Support

    Apr 2021 - Feb 2024

  • Application Support Lead

    Jul 2017 - Apr 2021

  • Implementation Consultant II

    Jul 2016 - Jul 2017

  • Implementation Consultant

    Apr 2015 - Jul 2016

  • Audit Support Analyst

    Jun 2014 - May 2015