Deep Enrich
Xondria Miller
Manager, Knowledge, Quality, and Training
206 followers
Austin, Texas, United States
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About me
People Manager & Operational Leader | Knowledge | Quality | Training | Mobile Gaming | Startups
Education
Austin Community College
2018 - 2020Associate of Arts - AA Spanish Language and LiteratureActivities and Societies: Honors Program
Western Governors University
2024 - 2025Master of Science - MS Information Technology ManagementWestern Governors University
2024 - 2025Bachelor of Science - BS Information Technology
Texas State University
2020 - 2021Bachelor of Arts - BA Communication and Media Studies, Minor: Writing 4.0, Summa Cum LaudeActivities and Societies: Honors
Experience
Kabam
Jul 2013 - nowManager, Knowledge, Quality, and TrainingKnowledge, Quality, and Training Manager (February 2022 - current)Team Manager (August 2017 - January 2022)Team Lead (November 2016 - August 2017)Senior Agent (July 2015 - November 2016)Agent (July 2013 - July 2015)
Licenses & Certifications
- View certificate
Managing Virtual Teams
Lynda.comNov 2017
- View certificate
Modeling Courageous Leadership: Intelligent Disobedience
Lynda.comOct 2017 - View certificate
Content Marketing: Podcasts and Audio
Lynda.comSept 2017 - View certificate
Coaching for Results
Lynda.comSept 2017 - View certificate
Achieving Your Goals
Lynda.comSept 2017 - View certificate
Managing Experts
Lynda.comSept 2017 - View certificate
Working with Upset Customers
Lynda.comSept 2017 - View certificate
Delivering Bad News to a Customer
Lynda.comSept 2017 - View certificate
Developing Your Leadership Philosophy
Lynda.comSept 2017 - View certificate
Managing Your Time
Lynda.comSept 2017 - View certificate
Managing High Performers
Lynda.comSept 2017 - View certificate
Coaching and Developing Employees
Lynda.comSept 2017 - View certificate
Writing Customer Service Emails
Lynda.comSept 2017 - View certificate
Design Thinking: Customer Experience
Lynda.comSept 2017 - View certificate
Customer Retention
Lynda.comSept 2017 - View certificate
Managing Customer Expectations for Frontline Employees
Lynda.comAug 2017 - View certificate
Building High-Performance Teams
Lynda.comJul 2017 - View certificate
Building Customer Loyalty
Lynda.comJul 2017 - View certificate
Connecting with Executives
Lynda.comJul 2017 - View certificate
Overcoming Procrastination
Lynda.comSept 2017 - View certificate
Leadership Blind Spots
Lynda.comJul 2017 - View certificate
Delivering Employee Feedback
Lynda.comJul 2017 - View certificate
Disrupting Yourself
Lynda.comJul 2017 - View certificate
Quality Standards in Customer Service
Lynda.comJul 2017 - View certificate
Leading a Customer-Centric Culture
Lynda.comJun 2017 - View certificate
Leading Productive One-on-One Meetings
Lynda.comJun 2017 - View certificate
Communication Tips Weekly
Lynda.comJul 2017 - View certificate
Managing Customer Expectations for Managers
Lynda.comJun 2017 - View certificate
Getting Promoted
Lynda.comSept 2017 - View certificate
Leading and Working in Teams
Lynda.comJun 2017 - View certificate
Performance Review Foundations
Lynda.comJun 2017 - View certificate
Leading Productive Meetings
Lynda.comJul 2017 - View certificate
Unconscious Bias
Lynda.comJun 2017 - View certificate
Managing for Results
Lynda.comJun 2017 - View certificate
Developing Your Emotional Intelligence
Lynda.comMay 2017 - View certificate
Motivating and Engaging Employees
Lynda.comMay 2017 - View certificate
Defining and Achieving Professional Goals
Lynda.comMay 2017 - View certificate
Transitioning from Manager to Leader
Lynda.comJul 2017 - View certificate
Customer Service Foundations
Lynda.comJun 2017 - View certificate
New Manager Foundations
Lynda.comJun 2017 - View certificate
Managing Team Creativity
Lynda.comJun 2017 - View certificate
Decision-Making Strategies
Lynda.comJul 2017
Languages
- enEnglish
- spSpanish
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