
Xondria Miller
Manager, Knowledge, Quality, and Training

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About me
People Manager & Operational Leader | Knowledge | Quality | Training | Mobile Gaming | Startups
Education

Austin Community College
2018 - 2020Associate of Arts - AA Spanish Language and LiteratureActivities and Societies: Honors Program

Western Governors University
2024 - 2025Master of Science - MS Information Technology Management
Western Governors University
2024 - 2025Bachelor of Science - BS Information Technology
Texas State University
2020 - 2021Bachelor of Arts - BA Communication and Media Studies, Minor: Writing 4.0, Summa Cum LaudeActivities and Societies: Honors
Experience

Kabam
Jul 2013 - nowManager, Knowledge, Quality, and TrainingKnowledge, Quality, and Training Manager (February 2022 - current)Team Manager (August 2017 - January 2022)Team Lead (November 2016 - August 2017)Senior Agent (July 2015 - November 2016)Agent (July 2013 - July 2015)
Licenses & Certifications
- View certificate

Managing Virtual Teams
Lynda.comNov 2017 - View certificate

Modeling Courageous Leadership: Intelligent Disobedience
Lynda.comOct 2017 - View certificate

Content Marketing: Podcasts and Audio
Lynda.comSept 2017 - View certificate

Coaching for Results
Lynda.comSept 2017 - View certificate

Achieving Your Goals
Lynda.comSept 2017 - View certificate

Managing Experts
Lynda.comSept 2017 - View certificate

Working with Upset Customers
Lynda.comSept 2017 - View certificate

Delivering Bad News to a Customer
Lynda.comSept 2017 - View certificate

Developing Your Leadership Philosophy
Lynda.comSept 2017 - View certificate

Managing Your Time
Lynda.comSept 2017 - View certificate

Managing High Performers
Lynda.comSept 2017 - View certificate

Coaching and Developing Employees
Lynda.comSept 2017 - View certificate

Writing Customer Service Emails
Lynda.comSept 2017 - View certificate

Design Thinking: Customer Experience
Lynda.comSept 2017 - View certificate

Customer Retention
Lynda.comSept 2017 - View certificate

Managing Customer Expectations for Frontline Employees
Lynda.comAug 2017 - View certificate

Building High-Performance Teams
Lynda.comJul 2017 - View certificate

Building Customer Loyalty
Lynda.comJul 2017 - View certificate

Connecting with Executives
Lynda.comJul 2017 - View certificate

Overcoming Procrastination
Lynda.comSept 2017 - View certificate

Leadership Blind Spots
Lynda.comJul 2017 - View certificate

Delivering Employee Feedback
Lynda.comJul 2017 - View certificate

Disrupting Yourself
Lynda.comJul 2017 - View certificate

Quality Standards in Customer Service
Lynda.comJul 2017 - View certificate

Leading a Customer-Centric Culture
Lynda.comJun 2017 - View certificate

Leading Productive One-on-One Meetings
Lynda.comJun 2017 - View certificate

Communication Tips Weekly
Lynda.comJul 2017 - View certificate

Managing Customer Expectations for Managers
Lynda.comJun 2017 - View certificate

Getting Promoted
Lynda.comSept 2017 - View certificate

Leading and Working in Teams
Lynda.comJun 2017 - View certificate

Performance Review Foundations
Lynda.comJun 2017 - View certificate

Leading Productive Meetings
Lynda.comJul 2017 - View certificate

Unconscious Bias
Lynda.comJun 2017 - View certificate

Managing for Results
Lynda.comJun 2017 - View certificate

Developing Your Emotional Intelligence
Lynda.comMay 2017 - View certificate

Motivating and Engaging Employees
Lynda.comMay 2017 - View certificate

Defining and Achieving Professional Goals
Lynda.comMay 2017 - View certificate

Transitioning from Manager to Leader
Lynda.comJul 2017 - View certificate

Customer Service Foundations
Lynda.comJun 2017 - View certificate

New Manager Foundations
Lynda.comJun 2017 - View certificate

Managing Team Creativity
Lynda.comJun 2017 - View certificate

Decision-Making Strategies
Lynda.comJul 2017
Languages
- enEnglish
- spSpanish
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