Mary Langley

Experience

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  New Hampshire Theatre Project

  Nov 2012 - Dec 2022

  Resident Artist and Production Manager

  • Set project milestones and delivered innovative results through collaborative team management• Authored daily reports for executive leadership to provide project updates, identify concerns, and maintain clear communication between multiple departments• Spearheaded budget development and monitored expenses• Facilitated market testing through moderated public discussions and observed reactions to previous company works to ensure profitability of selected productions• Coached a team of 10 interns and negotiated pathways to employment with local businesses• Increased sales and broadened outreach by transitioning to a digital filing system and customer database Show less

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  Richmond, The American International University in London

  Oct 2014 - Dec 2016

  Library Assistant

  • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.• Delivered accurate record-keeping for all library inventory, including periodicals and books.• Provided assistance to patrons with regards to library's computer system.• Handled approximately 30 in-person and telephone requests for information and materials per day.• Developed strong understanding of cataloging books and other materials through various methods.• Oversaw the check-in and check-out process of library books and materials at the circulation desk.• Processed payments for overdue library materials. Show less

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  Profile Coffee Bar

  Aug 2017 - Dec 2018

  Manager

  • Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.• Surpassed employer expectations and earned a promotion to management after 5 months with the company.• Instituted monthly staff meetings that improved team-wide communication and increased employee productivity by 20-30%• Prioritized customer interaction and connection, resulting in an increase in approval rating from 4/5 to 4.8/5 over a 7-month period.• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demand.• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.• Collaborated with store manager to develop strategies for achieving sales and profit goals.• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control. Show less

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  Clue Carré

  Feb 2021 - Dec 2022

  General Manager

  • Operated in all positions necessary to maintain peak business functionality, including direct customer service administrative coordination, invoicing and expenditures, and staff management• Implemented a COVID safety protocol in 2020— resulting in a reduction of infection probability amongst staff• Improved employee retention by 25% through collaborative and emotionally intelligent leadership• Performed succession planning by introducing internal evaluation and training for management positions• Recruited, coached, and evaluated staff at all levels, including managers, shift leaders, and game associates; made hiring, scheduling, pay, and separation decisions for 30 direct reports• Improved customer satisfaction by increasing frequency of inventory evaluation and preventative maintenance• Analyzed company social media and online presence to assess the success of various promotional strategies Show less

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  Hyatt Regency New Orleans

  Dec 2022 - Apr 2023

  Starbucks Store Manager
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  Louisiana State Bar Association

  Jul 2023 - Nov 2024

  Outreach Coordinator

  • Liaised between the state bar and local and specialty bar associations throughout Louisiana, including specialty bars focused on implementing DEI initiatives• Organized and developed new diverse bar associations by fostering relationships with C-Suite Legal Executives in New Orleans, Baton Rouge, Lake Charles, and Shreveport• Wrote and designed content for newsletter publications, member email blasts, and association webpages, to be distributed to over 25,000 association members• Coordinated the approval of member benefits through the association’s Executive Board and executed vendor contracts• Developed continuing legal education events and conferences from concept inception; venue procurement and contract negations; attendee advertisement and registration; to on-site event management Show less

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  Capital One

  Nov 2024 - now

  Branch Ambassador