H Vikram Arora

Experience

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  HSBC

  May 2005 - Jan 2007

  Customer Service Executive

  As an auditor for the process, I was responsible to ensure high quality output of the team, through timely feedback to the team members.As a process specialist, I was primarily responsible for training of new recruits and ensuring high quality output across all business queues handles by the team.I was also responsible for reducing the percentage of referrals made to the business area.As a floor reporter, I covered major section/centre level events like Hello HSBC, 100 club etc

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  ActuaryLife

  Feb 2007 - Mar 2024

  Founder and CEO

   Started this company to develop creative business solutions using principles of Actuarial Sciences and Statistics to solve complex business problems in the Insurance, Education, and Social sector. Designed and conceptualized the solutions for businesses for effective decision-making and helped to improve ROI and operational efficiency. Architected technical solutions and offered consulting services for actuarial and analytical projects using AWS and other third-party services. Built and deployed custom solutions for clients using R / Python / PHP / Microsoft Visual Studio / MySQL / NoSQL which can be accessed as web/desktop/mobile applications. Successfully deployed custom solutions on intranet/cloud servers using open source / proprietary software tools. Provided Software as a Service (SaaS) solutions for cashflow modelling, regression models, policy management, pension administration etc. Used PCA, markov chains, k-means clustering, logistic regression, geospatial modelling, neural networks and other data science techniques during various phases of client projects. Worked with clients to understand their business problem and define data requirements for providing solutions. Communicated client’s business requirements to the team by constructing easy-to-understand data to carry out quality analysis of it. Analysed client’s business requirements and processes through document analysis, interviews, workshops and workflow analysis. Conducted 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met. Provided inputs into developing and modifying systems to meet client needs and develop business specifications to support these modifications. Managed team of business analysts to work on a variety of actuarial analysis projects. Show less

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  Don Bosco College, Golaghat

  Apr 2016 - Nov 2021

  Visiting Professor - Commerce
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  B S Abdur rahman University of science and Technology

  Feb 2020 - Nov 2021

  Adjunct Faculty Member - Actuarial Sciences
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  Kasnai Consulting Services

  Dec 2022 - now

  • Managing Director

    Sept 2023 - now

  • Principal Consultant

    Dec 2022 - Aug 2023
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  Kasnai Actuarial Services Limited

  Apr 2024 - now

  Chief Executive Officer