Rohan Dhawan

Experience

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  Arena Multimedia

  Aug 2000 - Oct 2002

  Web Developer & IT Trainer

  • Developed and maintained over 50 websites, ensuring functionality and user-friendly interfaces that increased client online presence by 30%.• Created and delivered IT training programs, enhancing employee technical skills and reducing technical support requests by 20%.• Collaborated with clients to design web solutions that met their business objectives, resulting in a 25% increase in client satisfaction and repeat business.• Managed website content updates and performed technical troubleshooting, ensuring optimal performance and reducing downtime by 15%. Show less

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  Daksh (IBM) eServices

  Dec 2002 - Feb 2004

  Tech Lead

  • Led a team of 10 IT professionals, driving project execution and maintaining high performance standards, resulting in a 20% increase in project completion rates.• Coordinated with cross-functional teams to deliver IT solutions aligned with client requirements, achieving a 95% project success rate.• Implemented process improvements that enhanced team efficiency and reduced project delivery timelines by 15%.• Provided technical guidance and support, fostering professional development and skill growth within the team, leading to a 25% improvement in technical capabilities. Show less

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  MCCPL

  Mar 2004 - Feb 2006

  New Business Manager

  • Directed business operations across multiple locations, ensuring consistent service quality and achieving a 90% client satisfaction rate.• Developed and implemented recruitment strategies, successfully meeting client staffing needs and reducing time-to-hire by 20%.• Managed key client accounts, fostering strong relationships and ensuring service excellence, resulting in a 30% increase in client retention.• Coordinated with international teams to streamline business processes, enhancing operational efficiency by 15%. Show less

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  Orange Business Services

  Mar 2006 - Feb 2010

  Quality Control Manager

  • Implemented quality control protocols to ensure consistent service delivery.• Led a team of quality assurance specialists, fostering a culture of excellence.• Collaborated with cross-functional teams to streamline operations and enhance efficiency.• Conducted audits and inspections to maintain adherence to industry standards

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  Rohan Dhawan Photography

  Apr 2010 - Feb 2013

  Director

  • Oversaw all creative and operational aspects of the photography business, ensuring seamless operations and a 25% increase in profitability.• Developed and executed marketing strategies that attracted and retained clients across hospitality, media, and social impact sectors, resulting in a 30% growth in client base.• Managed financial planning and budgeting, maintaining profitability and enabling sustainable business growth by 20%.• Directed over 100 high-profile photoshoots, aligning deliverables with client objectives and enhancing brand standards.• Expanded service offerings to include videography and digital content creation, increasing business capabilities and revenue streams by 15%.• Built and maintained a robust client portfolio, increasing business reputation and referral rates by 20%.• Implemented quality control measures, maintaining high standards in all deliverables and reducing rework by 10%.• Led business development efforts, identifying new market opportunities and revenue streams, resulting in a 25% increase in annual revenue. Show less

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  Nikon India

  Mar 2013 - Jan 2017

  Mgr. Sales and Technical Support

  • Led a sales and technical support team of 20, driving product adoption and increasing customer satisfaction by 25%.• Developed and executed training programs, enhancing the technical proficiency of sales staff and boosting sales performance by 18%.• Managed key accounts, fostering long-term relationships with major clients and partners, resulting in a 20% increase in recurring revenue.• Implemented and optimized CRM systems, improving sales tracking and customer interactions, leading to a 15% increase in sales efficiency.• Organized 200+ technical workshops and seminars, educating customers on product features and driving a 30% increase in product usage.• Analyzed sales data to identify trends, informing strategic marketing decisions and achieving a 12% growth in market penetration.• Improved customer support processes, reducing response times by 20% and enhancing service quality.• Collaborated with marketing teams to align sales strategies with promotional activities, driving cohesive market efforts and a 10% boost in campaign effectiveness. Show less

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  Rohan Dhawan Photography

  Feb 2017 - Jan 2022

  Director

  • Directed all photography and videography projects, ensuring high-quality deliverables that met client expectations and increased repeat business by 30%.• Managed relationships with over 100 clients, translating their visions into compelling visual content and boosting client satisfaction scores by 20%.• Led creative direction for marketing campaigns across hospitality, media, and social impact sectors, driving a 25% increase in brand visibility.• Coordinated a team of 15 photographers, videographers, and editors, enhancing project efficiency and reducing turnaround times by 15%.• Developed innovative concepts for experiential marketing campaigns, enhancing client brand presence by 40%.• Oversaw the production of 50+ promotional films and documentaries, enhancing client portfolios and securing a 20% growth in new business opportunities.• Implemented efficient workflow processes, streamlining project execution and improving delivery timelines by 20%.• Expanded business operations into luxury hospitality and media sectors, increasing the company’s market reach by 35%. Show less

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  Fujifilm India Pvt. Ltd.

  Feb 2022 - now

  • Directed nationwide marketing initiatives, enhancing brand presence and driving a 15% increase in annual sales.• Led and mentored a diverse team of 10 marketing professionals, fostering a collaborative and innovative work environment.• Implemented comprehensive digital marketing strategies, resulting in a 25% rise in online engagement and brand visibility.• Managed relationships with over 50 key influencers and brand ambassadors, amplifying marketing reach and driving a 35% surge in product inquiries.• Utilized advanced analytics to monitor campaign performance, optimizing ROI by 20% through strategic adjustments.• Designed and executed 10+ large-scale experiential events annually, increasing brand loyalty and achieving a 20% uplift in customer retention.• Collaborated with R&D teams to align marketing strategies with new product launches, facilitating a 10-15% year-over-year increase in online sales.• Led targeted lifecycle marketing campaigns, enhancing customer acquisition by 25% and retention rates by 15% through personalized engagement strategies. Show less • Oversaw the electronic imaging product line, aligning offerings with market trends and driving a 10% increase in market share.• Partnered with R&D teams to integrate user feedback into product enhancements, improving product satisfaction by 18%.• Led cross-departmental efforts to streamline product launch processes, ensuring timely market introductions and a 12% boost in launch sales.• Developed and executed technical training programs, enhancing sales team proficiency and increasing product knowledge by 25%.• Implemented targeted marketing campaigns that increased market penetration for electronic imaging products by 20%.• Conducted comprehensive analyses of the competitive landscape, identifying opportunities for product differentiation and achieving a 15% growth in competitive positioning.• Managed the creation of technical marketing materials, including product videos and brochures, resulting in a 22% increase in customer engagement.• Spearheaded the adoption of new imaging technologies, maintaining a competitive edge and contributing to a 10% increase in market leadership. Show less

  • National Marketing Manager

    Feb 2022 - now

  • Senior Manager, Electronic Imaging

    Feb 2022 - now