J. Roberto Ángel González De Lara

J. Roberto Ángel González De Lara

Bilingual Customer Service Representative

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location of J. Roberto Ángel González De LaraZacatecas, Mexico

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  • Timeline

  • About me

    Frontend Developer

  • Education

    • Instituto Politécnico Nacional

      2018 - 2023
      Ingeniería Computer Science
    • Instituto Politécnico Nacional

      2015 - 2018
      Tecnicatura Digital Systems
  • Experience

    • Teleperformance

      Apr 2020 - Mar 2021
      Bilingual Customer Service Representative

      As a Bilingual Customer Service Representative at Teleperformance, I managed customer inquiries and issues in English and Spanish, maintaining precise account records. My strong communication and problem-solving skills allowed me to deliver exceptional customer service and achieve performance targets with my team.I prioritized consistent and superior customer satisfaction and maintained a professional and positive demeanor. I am committed to advancing the growth and success of the company through my continued dedication to delivering exceptional service. Show less

    • Telvista

      Apr 2021 - Mar 2023
      Sales Representative

      As a Sales Agent at AvisBudget Group with Telvista, I expertly utilized various sales strategies and techniques to achieve sales targets while ensuring the confidentiality of customer information. I maintained accurate sales records and provided exceptional customer service, leveraging my strong communication skills and comprehensive knowledge of the company's products and services to identify and address customer needs. Collaborating with my team, I consistently met sales targets and upheld customer satisfaction, demonstrating an unwavering commitment to professionalism, attention to detail, and consistently delivering exceptional results. Show less

    • First Citizens Bank

      Oct 2023 - Dec 2023
      Technical Support Specialist

      My main responsibilities were troubleshooting issues related to connection, hardware (monitors, printers, peripherals), and software installation. I also provided support for specialized software and generated tickets when errors were beyond my scope.

    • Saeko

      Feb 2024 - Aug 2024
      Frontend Developer
  • Licenses & Certifications