J. Roberto Ángel González De Lara

Experience

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  Teleperformance

  Apr 2020 - Mar 2021

  Bilingual Customer Service Representative

  As a Bilingual Customer Service Representative at Teleperformance, I managed customer inquiries and issues in English and Spanish, maintaining precise account records. My strong communication and problem-solving skills allowed me to deliver exceptional customer service and achieve performance targets with my team.I prioritized consistent and superior customer satisfaction and maintained a professional and positive demeanor. I am committed to advancing the growth and success of the company through my continued dedication to delivering exceptional service. Show less

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  Telvista

  Apr 2021 - Mar 2023

  Sales Representative

  As a Sales Agent at AvisBudget Group with Telvista, I expertly utilized various sales strategies and techniques to achieve sales targets while ensuring the confidentiality of customer information. I maintained accurate sales records and provided exceptional customer service, leveraging my strong communication skills and comprehensive knowledge of the company's products and services to identify and address customer needs. Collaborating with my team, I consistently met sales targets and upheld customer satisfaction, demonstrating an unwavering commitment to professionalism, attention to detail, and consistently delivering exceptional results. Show less

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  First Citizens Bank

  Oct 2023 - Dec 2023

  Technical Support Specialist

  My main responsibilities were troubleshooting issues related to connection, hardware (monitors, printers, peripherals), and software installation. I also provided support for specialized software and generated tickets when errors were beyond my scope.

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  Saeko

  Feb 2024 - Aug 2024

  Frontend Developer