
Brooklyn Thiemann
Intern

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About me
Client Relations Specialist | MD/DC LMT
Education

Northern Virgina School of Therapeutic Massage
2021 - 2022Massage Therapy/Therapeutic Massage
Salisbury University
2017 - 2021Exercise Science: Allied Health Health Services/Allied Health/Health Sciences, GeneralActivities and Societies: Zeta Tau Alpha, Order of Omega, Phi Eta Sigma, FSL Programming Board, University Host
Experience

EASTERN SHORE PHYSICAL THERAPY
Oct 2017 - May 2018Intern
Salisbury University
Jun 2018 - Dec 2020Freshman Outdoor Experience in Acadia, Maine
University Host
Apr 2017 - Dec 2020Orientation Leader
Jun 2019 - Dec 2019Peer Mentor
Jun 2018 - Jul 2018

University Park Apartment
Aug 2018 - May 2019Community Assistant
Higgins Crab House
Feb 2019 - Oct 2020Server
FYZICAL Therapy & Balance Centers
Aug 2019 - Jul 2020Rehabilitation Technician
ScribeAmerica
Dec 2019 - Jun 2020Medical Scribe
MACKY'S GRILL INC.
May 2020 - Jul 2022Server
ATLANTIC PHYSICAL THERAPY AND REHAB, INC.
Dec 2020 - Jul 2022Rehabilitation Technician
Elements Massage®
Oct 2022 - Aug 2024Being the first and final face of hospitality, whether on the phone or in the studio. Ensuring the client appointment scheduling, paperwork and payment process is brief, easy, and accurate. Working as a team with our managers and massage therapists to create the best massage experience for all clients. Talking to current and future members about how the Elements Wellness Program is the best way to continue their care. Selling the Elements Wellness Program. Treat client criticism as an opportunity to show that Elements Massage will always work to make any unsatisfactory experience right. Work to ensure every client has an excellent experience. Show less
Wellness Membership Advisor
Jan 2024 - Aug 2024Elite Massage Therapist
Oct 2022 - Aug 2024

Fairfax EggBank
Aug 2024 - nowClient Relations SpecialistCustomer Service: Provide exceptional customer service to potential recipients and affiliated and non-affiliated clinic partners interested in Fairfax EggBank offerings.Account Management: Manage a portfolio of affiliated clinics with focused attention on increasing sales volume, resolving issues, building, and maintaining relationships. Develop trust with affiliated clinics within portfolio to ensure Fairfax EggBank is the egg bank of choice. Acquire a thorough understanding of affiliated clinic needs and processes.Quality Assurance: Maintain accurate and detailed records for intended recipients and clinic portfolio to ensure flawless execution of sales process. Assist in data analysis to ensure high quality control standards and comply with strict regulatory guidelines.Sales Achievement: Meet and exceed monthly sales goals. Show less
Licenses & Certifications

Massage/Bodywork Therapist
State of MarylandJul 2022
CPR & AED
American Heart AssociationMar 2018
BLS
American Heart AssociationOct 2020
First Aid
American Heart AssociationMar 2018
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