Amanda Stark

Experience

• 

  Little Caesars Pizza

  May 2010 - Jan 2016

  Assistant Manager

  Facilitated an efficient work environment through strategic employee placement. Provided Excellent Guest Service through timely order preparation. Created schedules for the operation that included up to 40 employees

• 

  The Walt Disney Company

  May 2013 - Jan 2014

  Main Street Operations Hostess

  Oversaw Guest safety during parade as well as set up and dissembled parade barriers. Provided Excellent Guest Service, as well as recovery during MyMagic+ and Fastpass+ role out

• 

  Cathedral Domain Camp

  May 2014 - Aug 2016

  Activities Director/Head Custodian

  Directed games and activities for campers age 7-18; oversaw and directed up to 30 staff and counselors; insured the camp was running efficiently and kept up with a strict time schedule. Oversaw cleaning task as well as upkeep and maintenance of facilities; directed daily and weekly deep cleaning utilities.

• 

  The Walt Disney Company

  Aug 2016 - Aug 2021

  Oversaw an operation of 50+ Cast Members while also regularly performing tasks and responsibilities of the Custodial Role. Performed regular maintenance and troubleshooting for DClean sensors and iPhones. Partnered with other Lines of Business to provide Excellent Guest Service. Constantly inspect areas for show-readiness and that they maintained proper sanitation. Monitored daily metrics to meet operational requirements through labor adjustments. Partnered with peers to create unforgettable cast experiences such as cast celebrations, anniversaries, and retirements. Developed partnerships with other lines of business to streamline communication and better serve our guests. Regularly met with and coached cast to further enhance their future development. Lab Facilitator: Trained and facilitated Starbucks and Disney operation and standards Training Pilot Facilitator: Oversaw and facilitated a training pilot for new training procedures for Disney/Starbucks General Teller: Oversaw cash handling procedures within the operation to ensure accuracyLocation Trainer: Trained new cast members in location specific positions• Quarterly Award recipient Oversaw Guest safety while Guests rode and loaded into the attraction. Operated an attraction that regularly serviced over 1000 Guests an hour. Provided Excellent Guest Service by offering recovery during downtimes and creating magic for our Guests.

  • Custodial Coordinator

    Oct 2018 - Aug 2021

  • Guest Experience Manager

    Dec 2019 - Feb 2020

  • Quick Service Specialty Beverage Hostess

    Jan 2017 - Oct 2018

  • Tomorrowland Attractions Hostess

    Aug 2016 - Jan 2017
• 

  Walt Disney World

  Aug 2021 - now

  Guest Experience Manager