Ramprasad B M

Experience

• 

  Ing Vysya Bank is now Kotak Mahindra Bank

  Jan 1992 - Jan 2000

  Sr Deputy Manager - Systems

  Implementation of Partial Branch Computerization - SB/CA/ Deposit Modules

• 

  IGATE

  Jan 2001 - Jul 2007

  Project Manager

  Implementation of Total Bank Computerization across all the South Branches

• 

  Kyndryl

  Feb 2008 - now

  Presently working in dual capacity as a. Delivery Program Manager – IT Service Managementb. Business Program Manager – Process ManagementAdditionally, functioning as a People Manager which includes People Management, Recruitment, Upskilling, and Training.Accountable for the execution of one or more delivery processes, ensuring that the processes are executed correctly.Responsible for day-to-day management, and quality and integrity of the process execution. Responsibilities include ensuring that Service Level Agreements or Objectives related to processes are achieved; building upon the process framework defined by the Process Owner to provide process life cycle management; and identifying trends/developments beyond BAU operation. Must also facilitate continual process improvement and provide input to the Process Owner; continually ensure that process best practices are implemented and followed; ensure policies/standards/procedures are communicated and adhered to; and identify and submit process exceptions and deviations through the deviation management process. Help Account Teams to maintain and update the Process Interface Manual, create and maintain local procedures and Work Instructions as needed, providing team leadership to the process team in scope. Show less

  • Senior Lead - Network Services

    Feb 2008 - now

  • Service Management Lead - CIO Enterprise Office Services Delivery, India/SA

    Feb 2008 - now

  • Senior Lead - Network Services

    Feb 2008 - now