Louise Day

Experience

• 

  Burnett Swayne Chartered Accountants

  Jul 2001 - Jul 2001

  Accounts Assistant

  2 weeks work experienceWorked with the Business Services Department, learnt book-keeping skills; purchase, sales and nominal ledger to trial balance with the use of Sage Line 50. Observed an Audit for Snows Motor Group

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  Amey

  Oct 2002 - Feb 2003

  Recruitment Administrator

  • Recruitment administration support to Line Managers, HR Business Partners and Recruitment Advisers, through end-to-end recruitment process.

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  Skandia

  Feb 2003 - Jun 2004

  Investment Operations Administrator

  • Trade processing of fund management contract notes of trade dealings placed. Use of AS400 system

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  Radian

  Aug 2008 - Dec 2008

  Data Management Assistant

  • Provide support for the Homebuy Agent Co-ordinator. Compile quarterly statistical reports using standard templates from database information and provide to developer housing associations and local authorities

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  Orchard Health Management Limited

  Dec 2008 - Jan 2009

  PBS Data/ Information Analyst

  • To collect, collate and undertake analysis of Practice and Hospital Trust data returns.

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  Zurich Insurance

  Oct 2009 - Nov 2009

  Support Clerk

  Whiteley, Fareham, HampshirePersonal Injury Claims DepartmentDaily Duties include logging all incoming post, scanning, filing, and attaching documents to relevant cases.

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  Innovation Group

  Nov 2009 - Feb 2010

  Cycle Time Co-ordinator

  • Customer service skills; in particular dealing with total loss claims and progress of communications with engineers, repairers and third parties meeting targets of handling 50 calls in one day.

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  Zurich Insurance

  Jul 2010 - Jul 2010

  Sales and Service Consultant

  • Learnt how to utilise new sale, cross sale and up to sale opportunities.• How to build customer relationships by understanding and meeting their needs to maximise customer retention.

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  BDML

  Sept 2010 - Oct 2010

  Account Representative

  Updating and chasing direct debit mandates.Data input; pet, travel and household insurance.

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  TICCS. The Injury Care Clinics Ltd

  Nov 2010 - Nov 2010

  Administrator

  Processing reports, file handling, chasing, phone work.

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  MITIE

  Nov 2010 - Nov 2010

  Administration Assistant

  Processing engineer communication, filing, invoicing and general administration.

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  Skandia

  Dec 2010 - Feb 2011

  Programme Administrator

  • Administrative and diary management support within the Programme for Senior Management. Travel booking, work-shop organisation. Liaise with Programme Co-ordinator and Project Co-ordinators for management of work load.

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  JCA-Travel Class Ltd

  Feb 2011 - Feb 2011

  Sales Ledger Clerk

  • Invoicing correctly on time and chasing all debtors on time. Raise and post all invoices and credit notes, using Sage Line 50. Reconciliations work.

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  Cobham

  May 2011 - Jul 2011

  International Shipping Coordinator

  • Day to day coordination of all import and export shipping and international shipping. Import and export clearance paperwork and support with IPR reconciliation

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  Ancasta International Boat Sales

  Jul 2011 - Dec 2011

  New Boat Sales Administrator

  • Co-ordinate the administration of new boat sales across the Ancasta network. Sending out contracts and requesting deposits. Return signed contracts, log deposit• Paperwork for mortgage lenders and lease companies. Request boat invoicing and credits from Accounts. Preparation of handover title paperwork. Boat show administration, including Sealine and Beneteau Owner’s Club membership. Part-exchange boats, dealing with administration, including bills of sale, title paperwork and stocking information. Show less

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  Office for National Statistics

  Feb 2012 - Apr 2012

  Administrative Officer

  Working in ONS Geography, in relation to the Census 2011 work. Data entry/ manipulation. Quality Assurance.

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  HSBC

  May 2012 - Jan 2013

  Carrying out Pre and Post Payment Dividend Pack Checks. ISIN to sedol data checking. Letter writing; mail merge with templates from GSC in India. Dealing with and resolving contract note queries within HSBC Investment Services (HIS). Buys role: Matching data on Cognos Report in Excel to payment template sheets. Journal entries for open stock and cash. Gilts administration. TLM Matching. Network Management updating account names with relevant agents in approximately in 50 different countries. Reconciliation work.

  • Corporate Actions Administrator

    Dec 2012 - Jan 2013

  • Investments Administrator

    May 2012 - Nov 2012
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  UK Trade & Investment (UKTI)

  Jul 2014 - Aug 2016

  Account managing OMIS (Overseas Market Introduction Service) orders and OBNi network. Administrating the suitability and eligibility of Trade Show Access Programme grants for funding approval. General export enquiries from new or existing exporters looking to develop their business overseas. Dealing with GREAT Campaign leads and quantifying new business leads. CDMS Champion role; providing assistance for our CRM system CDMS queries to the wider South East region and Whiteley hub. To provide a “first line” local response service to companies in the South who are looking to export their products overseas. Conduct structured diagnostic of a company’s export readiness and eligibility for UKTI services and then direct them to the most appropriate provider within the South team.Account managing OMIS orders for London and the South East. Administration of Export Vouchers. Populating claim forms, liaising with clients and ITAs. Passport to Export and Gateway to Global Growth audit work. Approving twice weekly payment schedule.

  • International Trade Customer Support Co-ordinator

    Apr 2013 - Aug 2016

  • OMIS Co-ordinator for London and South East

    Apr 2013 - Jul 2015

  • Services Support Administrator (Secondment)

    Jul 2014 - Feb 2015
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  HSBC

  Jan 2017 - Mar 2017

  Client Tax Reporting Administrator (Temporary position)

  Looking at various reports and working through them and cross referencing against various source systems and then updating a system called CTCR which is a tool used to make submissions to HMRC under the Client Tax Reporting Regulations (FATCA/ CRS). Skills: Data entry, data accuracy. Checking data and identifying issues.

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  Local company based in Whiteley

  Mar 2017 - Oct 2017

  Business Operations Administrator

  High level of supporter care admin, Fundraising admin support, Administration support, additional tasks. Responsible for Daily Income (Cash/ Cheques/ Postal Orders etc. Daily tally of cash and cheques, Daily Income Batch, processing Credit Card payments and doing Credit Card Batch. Administrating Charity CAF vouchers and doing CAF Vouchers charity pledge Batch. Using Raiser’s Edge database to process daily income via different income streams, namely for example; Network Appeal donations, General donations, In Mem, Legacies, Trusts and House to House Collections. Producing donor thank you letters and Fund, Constituent and Appeal reports. Daily postal duties, incoming and outgoing. Franking machine, couriers. Stationery orders and dealing with suppliers. Monitoring and responding to enquiries and fundraising emails. Answering incoming phone calls and speaking with colleagues and donors. Communicating with The FM Centres and Ports and distributing publicity and fundraising material and items. Updating Stock Transfer Journal spreadsheet. Help to organise campaigns such as National Fish and Chip Day 2017 and Fish Friday. Assisting with AGM and Conference preparation and support. Show less

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  HSBC

  Oct 2018 - Oct 2019

  MiFID II Investment Analyst 12 months contract

  Analyse the Investment performance of HSBC private client and trust portfolios.

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  Specsavers

  Nov 2019 - Aug 2020

  People Development Service Coordinator fixed term contract

  I provide support to the Learning and Development Support Office team. First line support by telephone and email for all LMS queries. Admin support for iLearn. Running various reports and uploads.

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  Office for National Statistics

  Nov 2020 - Dec 2020

  Self Help Facility Assistant (EO)

  • Manage professional relationships with other Census teams and external suppliers, to produce articles and instructions for the SHF;• Optimise SHF content coming in from subject matter experts;• Act as champion for Contact Centre Agents using the SHF Content Management System;• Assist with the production of statistics and reports;• General administrative support.

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  Aztec Group

  Dec 2021 - Feb 2022

  Transactional Administrator

  Fixed Term contract role

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  Specsavers

  Jun 2022 - Jul 2022

  Temporary Administrator

  Full Time

• 

  Alliott Wingham Limited

  Mar 2023 - Jul 2023

  • Data Analyst

    Mar 2023 - Jul 2023

  • Administration/Tax Assistant

    Mar 2023 - Jul 2023
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  HSBC

  Jul 2023 - Aug 2023

  Operations Tech Administrator
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  Fareham College

  Oct 2023 - Nov 2023

  Temp DAS Administrator

  Temporary role until 3rd November 2023.Data cleansing task

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  Unique Financial Planning

  Dec 2023 - Jan 2024

  Client Services Administrator