Nicholas Hart

Experience

• 

  Edgars stores South Africa

  Nov 1998 - Nov 2003

  Casual Supervisor

  Sales assistant , responsible for supervision of till-points and adherence to company policies.

• 

  Microsoft

  Feb 2004 - Apr 2011

  Senior Customer Services Engineer (Bytes Outsource)

  Providing telephonic , E-mail and live chat support to a large variety of end users, adhering to SLA and protocols pertaining to call management , escalation and administration.Multitasking was essential as well as customer relationship building.Speciality : All supported Windows desktop OS's from Windows 95 all the way to Windows 7.Additionally premier customer support which had tighter SLA's and higher importance / impact.Microsoft Office support from Office XP to Office 2010. Show less

• 

  Altron Systems Integration

  Feb 2004 - now

  End user support in person , telephonic and remote assistance via Teamviewer / SCCM remote client.[ Onsite support : Not roaming ]Supporting Windows Vista - Windows 10 , Office 2010 - Office 2016 ( Office 365 ProPlus).Apple Macintosh support and limited Linux (ubuntu) support.Additionally supported mobile devices and limited support on Raspberry Pi devices. ( Raspbian OS [linux] )Wherever possible I streamline , document or improve processes I encounter.Assisted in creating Powershell scripts to report on and guide the cleanup of Active Directory data.Work smarter , reduce turnaround times and improve customer experience. Show less

  • Senior Technical Support Engineer - G3 (Bytes Outsource)

    Apr 2015 - now

  • Senior Customer Services and Support Engineer

    Feb 2004 - now
• 

  Media24

  May 2011 - Mar 2015

  Desktop Support Technician (Bytes Outsource)

  Providing onsite support for multiple devices , including but not limited to : Apple and Windows desktops and mobile devices , blackberry , iphone and all manner of tablet devices within an Active Directory environment.