Marie Walker

Experience

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  Western Resources (formerly KG&E)

  Jan 1989 - Jan 1998

  Customer Service Representative

  *Customer Service Representative for utility company; to include new service, connects and disconnects, respond to outage calls, customer account disputes, reconcillation, and payment arrangements. *Cashier Department Lead responsible for all payments received and deposits in daily drop box and walk in customers. Supervised cashiers and associated duties.*Served as CSR Lead Union Steward 5 years, and liaison for CSR’s in joint management/labor meetings. Counseled employees, improved communication and conflict resolution to create a positive work environment. *Participant in successful union contract negotiations 2 years, 1 year joint negotiations with two local unions during a Company merger and union contracts. Acted as change agent during merger transition to ease uncertainty, improve morale and maintain excellent customer service. Show less

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  Lutheran Social Services of Kansas and Oklahoma

  May 1998 - Nov 2000

  Accounting Manager

  • Supervised 7-9 direct reports to include human resource functions hiring, monitoring attendance, and progressive steps of discipline, termination, training, evaluations, goal setting, and performance management plans.• Reorganized structure and function of accounting department, reduced errors and delinquent vendor accounts, increased productivity and accuracy within deadlines.• Successfully managed during State regulated audits of accounting and child records. Maintained privacy, acknowledged sensitivity of children, vendors, and families. Show less

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  Vulcan Chemicals

  Jan 2001 - Jan 2001

  Human Resources Assistant

  Administered daily activities effectively in Human Resource department; preserved privacy and security of employ files; managed COBRA notifications according to government standards

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  Cessna Aircraft Company

  Jul 2001 - Jun 2014

  Regional Warranty Admin/Customer Relations, Mesa, AZ (2009 – 2014)• Acted as change agent, trained, counseled, and assisted Regional CSC personnel in process, procedures, and recognition of warranty and program coverage; resulted in streamlined communication, improved process efficiency and accuracy.• Reduced customer disputes and loss of revenue, administered effectively under established policy, procedure, and practice, to ensure a positive impact upon financial growth, new sales, recovery from vendors, and customer relations.• Pioneered Regional Warranty Administration role; a liaison between Cessna Sales, Parts and Program (CSP&P), Citation Service Centers (CSC), and customers; lead to open communication and cooperation among all levels, removed barriers, and provided premier customer service for both internal and external customers. Show less • Maintained human resource functions for direct reports and department; staffing, performance reviews, raises/pay, individual and departmental goal setting, employee relations, provided feedback and mentored; resulting in a solid, multifunctional department adept in excellent customer service, meeting the demands of both internal and external customers. • Motivated, developed and guided team members to support operations, and ensure facility/function compliance of FAA regulations, policy and procedure for repair station, import and export regulations, hazardous shipment regulations, and OSHA safety standards.• Supervised direct reports, facilitated activities, monitored cross training, and managed multiple competing priorities which led to a more cohesive team. • Successfully restructured parts room and tool crib during transition of new software and process installation. Resulted in efficient parts movement and customer demand; identification and accuracy of tool distribution; increase in inventory control and reduction in inventory adjustments and lost revenue.• Managed effectively during close of Long Beach Service Center and installation of Mesa Service Center. Implemented Lean Six Sigma Green Belt project, maintained positive teamwork and morale during difficult transition. Five of 8 employees transitioned to new facility. Show less • Administered UC-35 military contract, consisting of aircraft domestic and deployed internationally, used exceptional decision making and critical thinking skills for accurate program and warranty coverage, part sales, prompt core returns, and logistics (export/import), ITAR, and NAFTA compliance. • Maintained strong oral and written communication with Government Maintenance Contractor to ensure availability and on time delivery of parts, tracking of core returns, and monitoring and reconciliation of accounts. Show less

  • Customer Relations/Regional Warranty & Program Administration

    Feb 2009 - Jun 2014

  • Regional Parts Distribution Supervisor

    Aug 2006 - Feb 2009

  • UC-35 Military Program Administrator

    Jul 2001 - Aug 2006
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  Florence Unified School District No. 1 & Queen Creek Unified School District

  Jun 2015 - Jan 2016

  Substitute Teacher K-12

  Implement teacher-designed lesson plans and collaborate between classroom and Special Education teachers to provide each student with quality educational instruction and learning experience.

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  Florence Unified School District No. 1 - Copper Basin K-8

  Jan 2016 - now

  Teacher - 3rd Grade