Jean O'Brien

Experience

• 

  It's Just Lunch

  Feb 2010 - Mar 2011

  Coordinator

  Worked in a fast paced dating agency for busy professionals and coordinated dates for clientele from all over IrelandRe-designed the daily schedule resulting in a 25% increase in the number of dates arranged Created and designed a number of advertisement slogans which were published in the Irish Times newspaperConducted face-to-face, one-on-one interviews with potential clients and organised memberships when required

• 

  Morgan McKinley

  Apr 2012 - Nov 2013

  Recruitment Consultant

  My key areas of focus include Permanent job positions in Dublin for Office Support across a variety of industries such as FMCG, IT, Financial Services and Pharmaceutical. Established in 1988, Morgan McKinley Premier Group is a Privately owned Irish Business 21 offices across 9 countries and employs c.650 staffJean O'Brien Blogs:Interview Preparation Tips: http://bit.ly/ZOyfYHHow to Shine like a Star in the Interview: http://bit.ly/13efNJM

• 

  LinkedIn

  Nov 2013 - now

  As a Team Lead I encourage and empower my team to reach their potential as Customer Success Managers. - Design success frameworks for the EMEA region to drive team engagement and development - Brand ambassador for the Customer Success Organisation with our EMEA cross functional teams - Develop strong relationships with senior sales leaders and internal stakeholders, aligning activities with the region’s needs - Coach the team through organisational change - Mentor people on their career development - Enable my team to achieve their KPI's - Developed the global onboarding for the Customer Success Organisation - Introduced an “Energy Management” program within the UK business to create a culture of long-term performance by empowering the team to create a balance between performance and energy renewal - Create and implement targeted territory development plans - Serve as a trusted escalation point for my team - Hire new members into the UK team - UK member of Women At LinkedIn focused on creating an inclusive community at LinkedIn that empowers women to advance their careers while being their authentic selves. Show less

  • Manager, Customer Success, UKI, and DACH

    Sept 2020 - now

  • Manager, Customer Success UKI & Nordics

    Sept 2019 - Sept 2020

  • Team Lead - Customer Success Manager

    Jun 2017 - Sept 2019

  • Senior Customer Success Manager

    Jan 2016 - Jun 2017

  • Customer Education Consultant

    Nov 2013 - Dec 2015