Allen Anderson

Experience

• 

  ComputerTech

  Jan 2007 - Dec 2011

  Senior Field Technician

  Lead project manager for various client accounts providing repair solutions and support in hardware including datacenter client infrastructure and end-user endpoint systems. Configured, installed, and migrated client server portfolio within specifications of the project and customer related specification.

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  ClubCorp

  Dec 2011 - Jul 2016

  Enterprise Systems Administrator (Dec 2012 - Present)Manage and support a complex hybrid IT environment comprised of Microsoft core technologies and solutions, networking on Cisco & HP/Aruba products, unified collaboration solutions via Cisco UCM/UCS, virtualization on VMware vSphere, cybersecurity leveraging Proofpoint, messaging services on IBM/Lotus Domino and Zimbra, and specialty solutions hosted on Redhat and Oracle Linux platforms spanning approximately 200 sites.• Engaged in multiple hardware refresh projects for the entire portfolio of remote sites. Configured and deployed Cisco Routers, bridges and switches to strengthen the remote network capabilities. Deployed Aruba wireless solution to enhance the WiFi stability and reliability to customers.• Diagnose and resolve system outages amongst sites in areas of networking, data and network access, storage, and server platforms to restore normal operations for end users.• Supported datacenter operations and hardware migrations.• Maintain file system security, application access, and network system security controls.• Helped mentor and train department staff on best practice procedures by evaluating and submitting new documentation resulting in a cohesive knowledge base. Show less Employed as a Help Desk Professional for ClubCorp within the Dallas, TX corporate home offices. Responsible for assisting users utilizing multiple software and hardware applications. Managed and overseen over 300 privately owned and managed properties by providing technical support either via phone, remote applications or onsite.*Provided Tier 1 level Computer and Network support for multiple locations. This includes payroll accounting, inventory and point-of-sales system software support.*Provided project support to install, maintain and diagnose of Aruba controllers, wireless access points and network communications outages with Windows Servers, Cisco routers and switches*Supported multiple applications including Aloha, ITMS, Prophetline, Lotus Notes, VPN client, ADP payroll and mobile devices such as blackberry, and iPhone/iPads.*Managed access for domain users, Network drives, distribution lists, and group policies through Active Directory Systems.*Worked within a team to provide corporate support for the home office employees.*Developed and maintained accurate documentation on system software. Show less

  • System Administrator

    Dec 2012 - Jul 2016

  • Helpdesk Technician

    Dec 2011 - Dec 2012
• 

  Raising Cane's Chicken Fingers

  Jul 2016 - Nov 2017

  Infrastructure Engineer

  • Administer the IT Infrastructure utilizing VMware ESXi 6.0; hosting Windows Server and linux VMs; Cisco Meraki Layer 3 and Layer 2 switching, Cradlepoint Firewall, Fortigate firewall; Aruba WiFi controllers and access points; Dell Equallogic San and Dell Compellent SAN. • Migrated entire VMware environment from legacy Equallogic SAN to new Compellent SAN • Deployed Microsoft WSUS into Windows server environment ensuring stable patch management while decreasing man hours and increasing server availability.• Implemented Veeam as new backup solution while retiring current backup solution Appasure. Maintained and managed backup solutions and performed restore requests from backups including file level, vmdk level or entire VM restores• Maintained and monitored vmware stack of 80+ VMs within a three host environment.• Assisted in multiple projects implementing SaaS applications and tools • Created and managed enterprise group policies• Monitor on site network infrastructure using Solarwinds.• Monitored and Managed 250+ remote site Cradlepoint routers including global and local configurations.• Maintained proper patch management on all infrastructure devices.• Managed firewall ACLs, Layer 3 routing, Firewall VIPS, ipsec tunnels, VPN connectivity Show less

• 

  City of Allen

  Nov 2017 - now

  Managed the IT infrastructure utilizing VMware 6.5, Hyper-V, and windows bare metal OS deployments; Cisco Layer 3 and Layer 2 switching; Sonicwall controllers and access points, NetApp and EMC SAN; Point-to-point and point-to-multipoint Microwave network. *Deployed microwave network connecting the core infrastructure to various remote sites while also providing redundancy by utilizing secondary links to the remote sites.*Implemented Microsoft WSUS for client patch management ensuring stability and security*Implemented PRTG network monitoring*Maintained and created Group Policies within multiple domain structures*Automated Active Directory cleanup of accounts and DNS records*Maintained software and hardware by troubleshooting computer systems, email server and Internet and router issues, researching and upgrading software patches and updates, patching and reloading software, planning maintenance schedule for upgrades and repairs and replacing broken or defective hardware such as core infrastructure, computers, peripherals and cabling.*Provided advanced network and desktop computer support by installing new or existing applications, loading operating systems and required applications onto computers for employees, performing upgrades and software patches as necessary, troubleshooting network, desktop computer and system problems, monitoring LAN connectivity and operation issues, tracing cables and testing ports and by making necessary repairs. Show less

  • IT Infrastructure Manager

    Nov 2022 - now

  • Senior Systems Administrator

    Oct 2020 - Nov 2022

  • System Administrator

    Nov 2017 - Oct 2020