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Sherif Mohamed

Sherif Mohamed

Customer Service Representative

Followers of Sherif Mohamed68 followers
location of Sherif MohamedNew Cairo, Cairo, Egypt

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  • Timeline

  • About me

    Enterprise strategic planning and decision support Sr Supervisor ( Commercial Dep )

  • Education

    • Al-Azhar University

      2005 - 2009
      Bachelor's degree Business/Commerce, General

  • Experience

    • Piraeus Bank

      Jan 2009 - Jan 2010
      Customer Service Representative

    • Etisalat Egypt

      Jan 2010 - now

      Review monthly "Sales & Activation " for each product Prepare all pending pipeline per team and report it to top management Set activation and sales targets to reach agreed revenue targets Create and update web dashboard and share it will top management Manage car tracking pipeline and handle with all steakholder Set intraday member schedule - applay annual vacation on operation agents schedule - review operation agents breaks based on calls and staff avilabilty review all intraday reports " KPI's - outlier report - breaks - absenteeism-etc...." Realtime monitoring & SLA Reports

      • Enterprise strategic planning and decision support Sr Supervisor

        May 2022 - now

      • Enterprise operation Development and Digitalization Manager ( Commercial Dep )

        Jan 2015 - May 2022

      • Workforce Development Supervisor

        Jan 2013 - Jan 2015

      • Intraday analyst

        May 2011 - May 2013

      • Customer Service Representative

        Jan 2010 - May 2011

  • Licenses & Certifications