Stephen Kelly - CHA

Experience

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  Fairfield Inn Lexington Park - The Cherry Cove Group

  Nov 2008 - Aug 2011

  General Manager

  • Prepared Operational Executive Summary for corporate review. • Prepared and managed annual operations budget of 2.5M• Oversight of hotel renovation.• Oversaw operations of a 78-room hotel with guest amenities to include, continental breakfast, indoor pool and fitness center. • Supervised 30 team members, 4 of those being senior managers. • Met with Revenue Manager weekly to discuss revenue performance and strategies.• Reviewed and analyzed monthly profit and loss reports.• Submitted monthly linen inventory and tax exemptions to corporate.• Handled all in-house group sales.• Improved GSS (Guest Satisfaction Survey) scores to an all-time high since property has been open.• Increased rate $20 in two years and was still able to maintain occupancy.• Received Gold Status Award from Marriott for raising GSS (Guest Satisfaction Survey) scores to an 87% average from January to June 2009.• Controlled costs to operate under 2009 budget.• Lead hotel to passing all QA inspections by Marriott.• Conducted and documented all Marriott required training.• Weekly process of associate timecards in Novatime payroll system.• Maryland State Pool Operator certified.• Attended weekly community functions such as Business After Hours. Show less

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  Home2 Suites by Hilton - The Cherry Cove Group

  Aug 2011 - Mar 2013

  General Manager

  • Oversight of all pre-opening processes during construction, including punching out guest rooms.• Assisted in all aspects of pre-opening and opening of hotel.• Ordered all guest room operating supplies for hotel ($200K worth of supplies).• Scheduled delivery of pre-opening items and coordinated items to be placed in guest rooms. • Interviewed, hired, trained and counseled a team of 40, 4 of those being senior managers. • Achieved an opening Hilton quality assurance score of 94%.• Prepared and managed an annual budget of 3M.• Reviewed and analyzed profit and loss report monthly. • Oversaw operations of a 100-room hotel with guest amenities to include, continental breakfast, indoor pool and indoor fitness center.• Prepared Operational Executive Summary for corporate review.• Inspected guest rooms for cleanliness compliance to Hilton’s standards.• Met with the Director of Sales to create monthly goals and ensure compliance. • Met with Revenue Manager weekly to discuss performance and strategies, using the market STAR report and Hilton reporting.• Weekly process of associate timecards in Novatime payroll system.• Maintained Hilton’s guest satisfactory requirement to meet or exceed minimum required threshold.• Attended weekly community functions like Business After Hours. Show less

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  Hampton Inn Hotel - The Cherry Cove Group

  Mar 2013 - Jun 2013

  General Manager

  • Temporarily managed the Hampton Inn by Hilton hotel and the Island Inn and Suites hotel at the same time while searching for a permanent General Manager. • My company tasked me with interviewing, hiring and training the permanent General Manager.• Worked with the Director of Sales daily and trained her as my replacement for the General Manager position.• Oversaw operations of a 100-room hotel with guest amenities to include, continental breakfast, outdoor pool and fitness center. • Reached out to local companies to negotiate rates to help drive business.• Evaluated employees and worked on areas that needed improvement.• Met with the Revenue Manager to determine if the hotel’s rates were positioned correctly. • Monitored breakfast costs and made sure we were running efficiently. • Addressed outstanding A/R invoices and reached out to guests to receive payment.• Walked property regularly and looked for areas that needed improvement to ensure compliance with Hilton standards.• Reviewed and processed payroll bi-weekly using Novatime payroll program.• Reviewed and analyzed profit and loss report monthly. • Addressed any capital expenses with corporate and received quotes for any repairs.• Reviewed contracts with outside companies to ensure price and quality were meeting our needs. Show less

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  Island Inn and Suites a Choice Ascend Collection - The Cherry Cove Group

  Mar 2013 - Jun 2013

  General Manager

  • Temporarily managed the Hampton Inn by Hilton hotel and the Island Inn and Suites hotel at the same time while searching for a permanent General Manager. • My company tasked me with interviewing, hiring and training the permanent General Manager.• Reviewed and processed payroll bi-weekly using Novatime payroll program.• Analyzed occupancy and created weekly schedules for all team members.• Checked guest rooms to make ensure compliance with Choice standards.• Trained front desk to Choice standards.• Was available 24/7 to assist employees with any questions or problems they may have.• Handled all group room sales calls and bookings in hotel. Show less

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  Home2 Suites by Hilton - The Cherry Cove Group

  Jun 2013 - Aug 2014

  General Manager

  • Oversight of all pre-opening processes, including punching out guest rooms during construction.• Ordered all guest room operating supplies for hotel ($200K worth of supplies).• Scheduled delivery of pre-opening items and coordinated items to be placed in guest rooms. • Compared prices for services needed with outside vendors.• Interviewed, hired, trained and counseled a team of 40, 4 of them being senior managers. • Created and managed annual budget of 3M. • Reviewed and analyzed profit and loss report monthly. • Oversaw operations of a 100-room hotel with guest amenities to include, continental breakfast, indoor pool and fitness center.• Prepared Operational Executive Summary for corporate review.• Inspected guest rooms for cleanliness compliance to Hilton’s standards.• Met with the Director of Sales to create monthly goals and ensure compliance. • Met with Revenue Manager weekly to discuss performance and strategies, using the market STAR report and Hilton reporting.• Reviewed and processed payroll bi-weekly using Novatime payroll program.• Maintained Hilton’s guest satisfactory requirement to meet or exceed minimum required threshold.• Worked closely with Human Resources to ensure hotel was compliant with the laws and our handbook. • Attended chamber luncheons and other corporate functions to promote hotel. Show less

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  Hilton Garden Inn - The Cherry Cove Group

  Aug 2014 - Dec 2016

  General Manager

  · Created and managed annual hotel budget of $3,500,000 and restaurant budget of $380,000. · Exceeded hotel revenue budget for 2015 by $300,000. · Mentored 2 other General Managers in our company and assisted in training them on our company’s standards, operating procedures, and their hotel brand standards. · Oversaw operations of a 100-room hotel with guest amenities to include, continental breakfast, indoor and outdoor pool, fitness center, full restaurant, and banquet space. · Analyzed, prepared, and submitted monthly reports such as an Executive Summary which includes financial explanations, to corporate.· Prepared and submitted revenue forecast projections to corporate twice a month. · Interview, hired, trained, and counseled a team of 50 employees, 5 of those being senior managers. · Attended weekly meetings with our Revenue Manager to ensure rate accuracy and our hotel was positioned correctly in the market.· Analyzed monthly financial statement to ensure financial stability. · Ensured that we are compliant with Hilton standards. · Reviewed and processed payroll bi-weekly using Paylocity payroll program. · Inspected guest rooms for cleanliness to ensure they meet Hilton brand requirements. · Inventoried and placed food and alcohol orders for restaurant. · Analyzed and interpreted operational data to assist management in effectively managing resources. · Evaluated the entire hotel when I started and prioritized key areas. · Assisted with running banquets (rehearsal dinners, weddings, receptions, business meetings) to ensure clients were happy. · Worked with contractors to ensure new roof, repaved parking lot and landscaping were done correctly and on time. · Greeted guests at breakfast and front desk regularly. · Inventoried and place food and alcohol order for restaurant, as needed. Show less

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  Hampton Inn Carolina Beach Oceanfront - LBA Hospitality

  Jan 2017 - Feb 2018

  Assistant General Manager

  • Achieved the 2nd highest QA score in the company, which was a 97.5.• Achieved top 10% Circle of Excellence Award by Hilton (Top 10% of Hampton hotels, recognized for high rankings in accommodations, service and quality)• Focused heavily on top of the line customer service.• Interviewed, hired, trained and counseled a team of 40, 5 of them being senior managers.• Responded to guest surveys.• Oversaw operations of a 100-room hotel with guest amenities to include, continental breakfast, outdoor pool, fitness center, full restaurant with bar and banquet space.• Counted bank deposits for accuracy and made the deposit daily at the bank.• Analyzed accounting from day prior to ensure accuracy, corrected as needed. • Corporate checkbook access. • Created reports, such as spending tracker, using Microsoft Office• Monitored and maintained standard operating procedures for hotel and bar.• Inspected guest rooms for cleanliness and quality.• Ranked top 100 hotels in guest room cleanliness YTD out of 900 Hampton Inn’s.• Assist General Manager in rate management.• Assisted General Manager in overall vision of how the brand-new hotel should operate being on the ocean. • Reviewed and processed payroll every two weeks to corporate.• Scheduled Front Desk employees per demand of hotel. • Ensured compliance of hotel with Hilton quality assurance standards.• Assisted General Manager in doing all end of month paperwork.• Handled guest issues. Show less

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  Hilton Garden Inn - The Cherry Cove Group

  Feb 2018 - now

  General Manager

  · Create and manage the Hilton Garden Inn hotel annual budget of $3,500,000. In addition to the hotel expenses, I also manage the attached restaurant, which has an annual budget of $380,000.· Daily operations consist of overseeing 50 employees for a 100-room hotel; guest amenities to include, continental breakfast, indoor and outdoor pool, fitness center, full restaurant with bar, and banquet space.· Review and submit payroll after reviewing logs for accuracy and submit every two weeks to corporate.· In charge of interviewing, hiring, and training the team with a heavy focus on exceptional customer service to meet compliance standards of the Hilton brand.· Attend weekly revenue management meetings to discuss strategy, heavy focus on driving rate and occupancy when possible.· Host weekly department head meetings to discuss goals and assess upcoming needs.· Evaluate staff processes and procedures to ensure quality assurance and company standards are being met.· Process DOD travel reservations in accordance with per diem requirements.· Accommodate long term occupants from local power plant.· Work hand in hand with the Director of Sales to ensure we are on track to meet our goals.· Inspect hotel daily for cleanliness to ensure they meet Hilton brand requirements.· Complete inventory and place the food order using Sysco Eastern Maryland’s site on Birchstreet.· Analyze and interpret operational data to assist management to effectively manage and allocate resources.· Make required purchases for hotel as a corporate purchase cardholder. Show less