Michael Gazia

Experience

• 

  DICK'S Sporting Goods

  Apr 2016 - Aug 2021

  Customer Service Specialist

  Dick’s Sporting Goods helped me grow my knowledge with customers, handling multi-task situations in a timely and efficient manner, properly handling money, giving customers satisfaction, and becoming a great asset for the team. Worked in different departments such as a Front lead, Bikes & Fitness, and Footwear. While working different departments, I have gained and grasped knowledge to help pursue customers wants and needs for any particular item for them to leave satisfied and wanting to come back. Show less

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  Rosemary Beach Property Owners Association

  Jun 2020 - Mar 2022

  Beach Service Attendant

  Rosemary Beach Service was a great step for me when it came to the hospitality industry. Working at Rosemary Beach service, I established a welcoming hospitality environment while providing the needs of beach set ups as well as water sports. Trained and coached newly hired team members in completing beach set up/breakdown and bonfires. Set up/breakdown over two-hundred beach set ups per section on the beach with a team. Facilitated sales of services and goods while maintaining a clean and professional appearance during work shift. Show less

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  Hotel Indigo

  Dec 2021 - May 2022

  Front Desk Agent, Food & Beverage / Internship

  While working at Hotel Indigo, I grasped continuous knowledge of the hospitality industry while learning different departments of the hotel itself. At Hotel Indigo, I worked as a front desk agent, banquet attendant, and served as well. While working at the front desk, I have gained in-depth knowledge of surrounding areas to offer guests with information about rooms, dining options, and entertainment. Knowledgeable in PMS system Opera to process reservations, check-ins and check outs. Calculated billings and posted charges to room accounts, reviewing charges with guest at checkout.Working as a server/banquet attendant, I have grasped the knowledge of alcohol beverages and food itself. Knowledgeable in Infor POS system to place orders, manage bills, and handle complimentary items. Supervised set up/break down of banquet food stations and coordinated service to multiple dining areas. Show less

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  WaterColor Inn and Resort

  Jun 2022 - Sept 2022

  Manager In Training Food & Beverage Operations

  67 room resort.

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  The Pearl Hotel, 63 Main Street, Rosemary Beach, Florida 32461

  Sept 2022 - Apr 2023

  55 room resort.

  • Manager In Training Front Office Operations

    Jan 2023 - Apr 2023

  • Manager In Training Housekeeping Operations

    Sept 2022 - Dec 2022
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  The St. Joe Company

  Apr 2023 - May 2024

  Hilton Garden Inn, Panama City Beach Airport Opened April 6th, 2023

  • Housekeeping Manager

    Sept 2023 - May 2024

  • Manager In Training

    Jun 2022 - Oct 2023

  • Manager In Training Wellness Center & Recreational Operations - Camp Creek, Watersound Club

    Apr 2023 - Jun 2023
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  Embassy Suites

  Jun 2023 - Sept 2023

  Opened April 2023, 255 room resort.

  • Manager In Training Front Office Operations

    Sept 2023 - Sept 2023

  • Manager In Training Housekeeping Operations

    Jun 2023 - Sept 2023
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  Hilton Garden Inn

  Sept 2023 - May 2024

  Housekeeping Manager

  143 room hotel. 2022 Conrad Achievement Award 2023 Conrad Achievement Award

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  Grand Hyatt Tampa Bay

  Aug 2024 - Jan 2025

  Assistant Front Office Manager

  443 room hotel.

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  TradeWinds Resort

  Feb 2025 - now

  Assistant Front Office Manager

  Island Grand 381 Rooms + Villas RumFish 352 Rooms + Villas