Michael Gazia

Michael Gazia

Customer Service Specialist

Followers of Michael Gazia952 followers
location of Michael GaziaSt. Petersburg, Florida, United States

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  • Timeline

  • About me

    Assistant Front Office Manager at TradeWinds Island Resorts

  • Education

    • Florida State University

      2022 - 2024
      Master of Science - MSE Hospitality Entrepreneurship
    • Gulf Coast State College

      2017 - 2020
      Associate of Arts - AA, General Studies
    • Florida State University

      2020 - 2022
      Bachelor of Science - BS Hospitality & Tourism Management
  • Experience

    • DICK'S Sporting Goods

      Apr 2016 - Aug 2021
      Customer Service Specialist

      Dick’s Sporting Goods helped me grow my knowledge with customers, handling multi-task situations in a timely and efficient manner, properly handling money, giving customers satisfaction, and becoming a great asset for the team. Worked in different departments such as a Front lead, Bikes & Fitness, and Footwear. While working different departments, I have gained and grasped knowledge to help pursue customers wants and needs for any particular item for them to leave satisfied and wanting to come back. Show less

    • Rosemary Beach Property Owners Association

      Jun 2020 - Mar 2022
      Beach Service Attendant

      Rosemary Beach Service was a great step for me when it came to the hospitality industry. Working at Rosemary Beach service, I established a welcoming hospitality environment while providing the needs of beach set ups as well as water sports. Trained and coached newly hired team members in completing beach set up/breakdown and bonfires. Set up/breakdown over two-hundred beach set ups per section on the beach with a team. Facilitated sales of services and goods while maintaining a clean and professional appearance during work shift. Show less

    • Hotel Indigo

      Dec 2021 - May 2022
      Front Desk Agent, Food & Beverage / Internship

      While working at Hotel Indigo, I grasped continuous knowledge of the hospitality industry while learning different departments of the hotel itself. At Hotel Indigo, I worked as a front desk agent, banquet attendant, and served as well. While working at the front desk, I have gained in-depth knowledge of surrounding areas to offer guests with information about rooms, dining options, and entertainment. Knowledgeable in PMS system Opera to process reservations, check-ins and check outs. Calculated billings and posted charges to room accounts, reviewing charges with guest at checkout.Working as a server/banquet attendant, I have grasped the knowledge of alcohol beverages and food itself. Knowledgeable in Infor POS system to place orders, manage bills, and handle complimentary items. Supervised set up/break down of banquet food stations and coordinated service to multiple dining areas. Show less

    • WaterColor Inn and Resort

      Jun 2022 - Sept 2022
      Manager In Training Food & Beverage Operations

      67 room resort.

    • The Pearl Hotel, 63 Main Street, Rosemary Beach, Florida 32461

      Sept 2022 - Apr 2023

      55 room resort.

      • Manager In Training Front Office Operations

        Jan 2023 - Apr 2023
      • Manager In Training Housekeeping Operations

        Sept 2022 - Dec 2022
    • The St. Joe Company

      Apr 2023 - May 2024

      Hilton Garden Inn, Panama City Beach Airport Opened April 6th, 2023

      • Housekeeping Manager

        Sept 2023 - May 2024
      • Manager In Training

        Jun 2022 - Oct 2023
      • Manager In Training Wellness Center & Recreational Operations - Camp Creek, Watersound Club

        Apr 2023 - Jun 2023
    • Embassy Suites

      Jun 2023 - Sept 2023

      Opened April 2023, 255 room resort.

      • Manager In Training Front Office Operations

        Sept 2023 - Sept 2023
      • Manager In Training Housekeeping Operations

        Jun 2023 - Sept 2023
    • Hilton Garden Inn

      Sept 2023 - May 2024
      Housekeeping Manager

      143 room hotel. 2022 Conrad Achievement Award 2023 Conrad Achievement Award

    • Grand Hyatt Tampa Bay

      Aug 2024 - Jan 2025
      Assistant Front Office Manager

      443 room hotel.

    • TradeWinds Resort

      Feb 2025 - now
      Assistant Front Office Manager

      Island Grand 381 Rooms + Villas RumFish 352 Rooms + Villas

  • Licenses & Certifications

    • Master of Science Hospitality Entrepreneurship

      Florida State University - Jim Moran College of Entrepreneurship
      May 2024
    • Bachelor of Science Hospitality & Tourism Management

      Florida State University - Dedman College of Hospitality
      Apr 2022
    • Deans List

      Florida State University
      Dec 2020
  • Volunteer Experience

    • Student Member

      Issued by Florida Restaurant & Lodging Association (FRLA)
      Florida Restaurant & Lodging Association (FRLA)Associated with Michael Gazia