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Harman D.

Harman D.

Technical Support Associate

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  • Timeline

  • About me

    Product Verification Specialist @ March Networks | Software & Hardware Testing, Project Management

  • Education

    • Baba Banda Singh Bahadur Engineering College

      2013 - 2017
      Bachelor of Technology - B.Tech Mechanical Engineering 82.37%

      Activities and Societies: Member of Technical Societies/Clubs like Students of Automotive Engineers(SAE) Indian Society for Technical Education(ISTE), Indian Society for Heating, Refrigeration and Air Conditioning Engineers(ISHRAE) and Aero Modellers Association of India(AMAI). 1. Completed degree with 82.37% overall grade.2. Fabricated a lawn mower with automated forward motion using gears and pulleys as a major project.3. All India winner of BOEING’s National Aeromodelling Competition, 2017. (Flying, Design and Fabrication of UAV).4. Received Devender Singh Bansal Memorial Award for Best B. Tech project in Mech. Engg. And Allied Branches in Punjab state by Indian Society for Technical Education.4. Received numerous awards in various Aeromodelling… Show more 1. Completed degree with 82.37% overall grade.2. Fabricated a lawn mower with automated forward motion using gears and pulleys as a major project.3. All India winner of BOEING’s National Aeromodelling Competition, 2017. (Flying, Design and Fabrication of UAV).4. Received Devender Singh Bansal Memorial Award for Best B. Tech project in Mech. Engg. And Allied Branches in Punjab state by Indian Society for Technical Education.4. Received numerous awards in various Aeromodelling competitions for designing and flying the Unmanned Aerial Vehicles based on different requirements for each competition during undergrad. Show less

    • University of Ottawa

      2018 - 2019
      M.Eng Mechanical Engineering

      Activities and Societies: Canadian Society for Mechanical Engineers • Relevant courses: Manufacturing System Analysis, Uninhabited Aircraft Systems, Materials Characterization using Microscopic & Spectroscopic Methods, Industrial Organisation, Computational Metallurgy, Applied Reliability, High temperature Surface Coatings, Damage Tolerance in Aircraft, Metallic phases & Transformations.• Completed project on implementation of lean and agile manufacturing and ways to reduce waste time in industry & designed a firefighting unmanned aerial vehicle.

  • Experience

    • Scube Pro Technologies

      Oct 2016 - Jun 2018
      Technical Support Associate

      • Direct interaction with clients to provide solutions, carried out changes in system to adapt to the changing needs of the customer.• Performed root cause analysis for any customer escalations & provided business resolutions.• Managed inventory flow for EMEA & APJ regions.• Daily uploading of stock for region’s online sales in ERP.• Conducted remote sessions with customers to monitor the progress of issues if required.• Provided process knowledge & training to interns.• Provided quality feedback, post auditing calls attended by interns Show less

    • HJ Machine & Pattern Ltd

      Aug 2019 - Nov 2019
      Mechanical Designer

    • Alstom

      Nov 2019 - Aug 2020
      Electromechanical Technician

      • Provided technical support to the depot autonomous teams.• Identified failure modes that are infrastructure based and informed fleet control and reviewed their progress on the repairs using JIRA.• Took a project management approach to work to meet tight deadlines; work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind.• Assisted in train repairing activities on Ottawa’s Light Rail Trains (OLRT).• Developed Workflow rules, Time-dependent Workflow actions and Email Message Templates for Sending Email alerts.• Reproduced and documented Software defects for improvement in the trains.• Assisted in a wide variety of operational projects including - Technical and scripting tasks.• Coordinated with safety team and provided detailed reports of system performance when requested. Show less

    • March Networks

      Aug 2020 - now
      Solutions Test Specialist

      • Software & Hardware tester for March Networks Smart Managed Switches, CCTV (closed-circuit television) video surveillance products including Linux-based and Windows-based DVR (digital video recorders) and NVR (network video recorders), recording servers, windows UI client and browser-based video management applications as well as enterprise servers. • Create test plan documents and test cases (establishing scope, approach, resources, schedule, quality metrics, reports, and risks, etc.) using JIRA, Github and XRAY test management tool.• Provide clients with post-installation integration support that includes reviewing Network Topology, Firewall Rules and assisting with NAT Traversal on the March Command System.• Execute test cases manually and automated the same as per test plan.• Create and run acceptance and sanity test suites at end of release cycle and analyze, troubleshoot test case failures to identify the need for a functional update or a test case update.• Use troubleshooting techniques and tools including Log Files and Wireshark to identify technical/networking defects/issues.• Evaluate and recommend integration solutions based on client preferences/requirements including using LDAP and Self Signed Certificates for User Logins to March Servers. Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Harman D.
      Third Position in India in Boeing's National Aeromodelling Competition. BOEING at IIT Delhi Apr 2017
    • Awarded to Harman D.
      Second position in RC Flying (TECH INVENT, 2017) Chandigarh University Mar 2017
    • Awarded to Harman D.
      First position in Aero- Modelling (VBGYOR, 2017) Baba Farid Group of Institutions, Bathinda Jan 2017
    • Awarded to Harman D.
      1st Prize in BOEING IIT National Aeromodelling Competition (West Zone) BOEING at IIT Bombay Dec 2016
    • Awarded to Harman D.
      Devender Singh Bansal Memorial Award Indian Society for Technical Education Oct 2016 It is for Best B.Tech project in Mechanical Engineering & allied branches for the state of Punjab. It was awarded for the project "RC Plane".
    • Awarded to Harman D.
      First position in AERONAVE (Cognizance, 2016) IIT Roorkee Mar 2016
    • Awarded to Harman D.
      First position in UDAAN (TECH INVENT, 2016) Chandigarh University Mar 2016
    • Awarded to Harman D.
      Second position in AEROMODELLING (VIBGYOR, 2016) Baba Farid Group of Institutions, Bathinda Jan 2016
    • Awarded to Harman D.
      Third Position in India in Boeing's National Aeromodelling Competition (west Zone) BOEING at IIT Bombay Dec 2015
    • Awarded to Harman D.
      First position in AIRBORNE (PECFEST, 2015) PEC University of Technology, Chandigarh Oct 2015
    • Awarded to Harman D.
      First position in INNOVATORS (AHVAAN, 2015) Swami Vivekakanand Institute of Engineering and Technology Sep 2015
    • Awarded to Harman D.
      Second position in AEROMODELLING (TECKNOHOLIX, 2015) Baba Banda Singh Bahadur Engineering College, Fatehgarh Sahib Sep 2015
    • Awarded to Harman D.
      Second position in Non- Working Model (PARGAAS, 2015) Sri Guru Granth Sahib World University, Fatehgarh Sahib Feb 2015