Brian Barbour

Experience

• 

  Office Depot

  Apr 2014 - Apr 2016

  Senior Sales Consultant/District Tech Trainer

  Responsible for district wide trainings on our solutions based selling process, provided solutions based customer service, and facilitated weekly conference calls in conjuction with other leadership.• Responsible for traveling to each store in the district and providing ongoing training of products, procedures, and sales processes for each tech sales team to drive results for the district.• Facilitated district conference calls with the district manager, all store leaders, and tech department managers to discuss results, new strategic initiatives, best practices, and celebratory positive reinforcement.• Consistently ranked #1 in the district, top 100 in the company, and #2 in the company for average sale price in 2015. Show less

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  Telvista

  Sept 2016 - Mar 2018

  Contact Center Supervisor

  Managed, coached, and lead a team of up to 15 sales representatives to achieve superior results and record sales numbers for Verizon Telematics and Mercedes-Benz mBrace.• Developed, created, and received client approval of a new sales “script”/”flow” to replace an existing process, which resulted in record high sales numbers for the team and business.• Consistently ranked as the #1 sales team across all company locations as a result of behavioral focused coaching, accountability, and ongoing trainings.• Consistently awarded “Supervisor of the Month” as a result of being the top ranked sales team, and asked to assist in the development of other teams. Show less

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  U.S. Cellular

  Jul 2018 - Aug 2020

  Sales Manager

  • Implemented numerous ongoing trainings focused on the sales process to support the goals of the business, resulting in the creation of an environment that fostered and supported continuous learning and development.• Created daily, weekly, and stretch goals, to help support employees in achieving individual monthly targets as well as overall store targets, resulting in high individual performance and consistent attainment of team goals.• Modeled proper sales and customer service behaviors for employees in real customer situations. This provided a baseline understanding of expectations of the sales process and provided real world examples to learn from.• Responsible for all hiring, firing, and interviewing within the store. Show less

• 

  Spectrum

  May 2021 - Apr 2022

  Supervisor, Internet and Voice Repair

  Responsible for leading, coaching, and developing a team of up to 15 Internet and Phone repair agents. Additionally responsible for handling escalated customer situations involving many issues, primarily centered around functionality of the customer's interrnet services. Responsible for finding resolutions to ongoing network issues, email issues, and phone service issues.

• 

  Comtech

  Apr 2022 - now

  IT Support Engineer

  Responsible for providing troubleshooting, support, and resolutions for a variety of devices ranging from Macs to Windows desktops, and Android and iOS, VoIP deskphones. Responsible for performing in-depth troubleshooting of a variety of networking issues, software issues, hardware issues, and VoIP issues. Additionally responsible for configuration and support of Meraki and Fortinet firewall devices.