Saljuq Hashmi

Experience

• 

  Mashreqbank

  May 2006 - Aug 2006

  Customer Service Representative Intern

  • Greeted, interacted and provided tailor-made suggestions to the customers. • Provided knowledge and suggestions to the customers about the various products available at their disposal, answered any questions or queries. • Facilitated customers and clients in choosing the right products and services, opened bank accounts for them, assisted them in filling out bank forms etc.• Mitigated customer and client complaints and provided solutions for them.

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  Standard Chartered Bank

  May 2009 - Aug 2009

  Human Resources Intern

  • Supported and participated in executive recruitment activities in the form of sorting out prospective applicant’s resume, making calls for interviews, invigilating written tests etc.• Developed, reviewed and analyzed workforce reports and metrics, updated employee files and records.• Assisted and participated in the development of corporate HR policies and strategies.• Supported in the development and deployment of corporate HR policies and strategies.

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  Gatestone & Co. - Bank of America Outsource

  Nov 2012 - Oct 2013

  Collector/Customer Service Representative

  • Inbound and outbound calls to Bank of America Credit Card and Consumer loan customers, aiding them to make the appropriate payment arrangements to assist their current financial needs.• Help educate customers on their account terms, secure payment and determine the reason for their delinquency on their accounts. Profile debtors and obtain financial information and update demographic and financial information for each customer.• Work with customers on their payments, negotiate full balance repayment and promote repayment programs or settlement plans. Show less

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  Bell

  Feb 2014 - Aug 2015

  Associate Service Provisioning and Activation

  Part of the Assignment Group in the Regional Resolution Team in Ontario. Co-located with other multifunctional work groups within the RRT and the goal of these teams are to improve due-date resolution, assist Field Installation Technicians to deliver superior service to our customers and meet our customer commitments.• Responsible for providing end customer dial tone, features and high speed through our installation technicians and coordinate and resolve issues related to installation, repair of residential and business customers.• Investigate the orders and the course of provisioning throughout the various systems in order to find the anomaly and apply the necessary corrective measures.• Resolve any issues for orders that do not flow through the system and work these errors upon receipt of calls from technicians or via the error management systems.• Provide the assignment, programming, and activation of various complex network orders through a call, a discrepancy or an order.• Communicate the information and the modifications to partners using various internal applications in order to resolve the anomaly. Show less

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  MiQ

  Sept 2015 - Feb 2022

  • Bidding and buying online media, assisting clients make trading investment decisions on their digital advertising spend in a manner which maximizes ROI objectives.• General campaign analysis and optimization, monitor campaign performances.• Supporting the trading team in retaining clients by surpassing their ROI objectives as well as manage client relationships specific to client performances.• Helping to scale campaigns; increasing the amount of ad spend from clients. • Liaising with the Analysis Team and providing feedback, insights and analysis on campaigns for clients.• Custom campaign planning, management and reporting as well as generating end of month billing reports for clients. • Working in conjunction with the business support teams on providing Screenshots, generating pixels and Ad Trafficking. Show less

  • Trader Manager

    Oct 2019 - Feb 2022

  • Senior Trader

    Oct 2018 - Sept 2019

  • Trader

    Sept 2015 - Sept 2018
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  Scibids

  Feb 2022 - now

  Account Manager