Kasia Lercher

Experience

• 

  CAL, Company Assistance Ltd.

  May 1992 - Sept 2000

  Senior Consultant/Project Manager, Market Entry Strategies (FMCG markets)

  Consultant (Project Manager) - Developed market entry strategies and distribution plans for international companies, such as Nestle, Kraft Jacobs Suchard, Tchibo, Procter&Gamble, entering Polish market. Focusing on project management and consulting work. Responsibilities included negotiations of contracts, designing the consulting product to meet client specific requirements, preparation of industry overview reports, performing analysis of effectiveness of product distribution strategies. Led projects launched to meet specific strategy requirements of selected FMCG companies.MERCATOR ‘98 - Training on best practices in market research. Run workshops and presentations for more than 100 business professionals of various industries. The workshops were designed to provide practical knowledge on the usage of market research techniques in consulting. Show less

• 

  Zurich Insurance Company Ltd

  Oct 2000 - now

  Head of Governance & Operational Risk Team with the responsibility to manage initiative and issues realted to governance, operational risk management and compliance globally to ensure a robust governance and control framework exists and internal policies are adhered to.The job’s core deliverables rely on influencing or negotiating with a broad range of internal clients, specifically executives and/or senior management. Expectation of the need to employ specialized techniques and substantial experience. Relationships involve persuading or countering opposition.1) Governance Framework- Strengthen the overall governance structure - Resolve issues related to governance roles and responsibilities between the central team and local units- Ensure proper governance processes and procedures are in place, consistent and up-to-date to meet internal and external guidelines and standards 2) Operational Risk Management - Identify, clasify and monitor relevant operational risk aspects and address them through internal enhancements of controls, policies and processes- Establish an accountable operational risk management culture based on formalized process and improvement actions - Help identify top risks, assess them and identify improvement actions, if necessary- Perform an analysis of hazards/risks facing the business and prepare a contingency plans3) Liaise with assurance functions such as Audit, Legal, Compliance & Risk Management- Maintain business relationship with the Group assurance functions and cooperate with these functions to further enhance the control environment 4) Compliance Frameworks and Standards- Develop compliance frameworks- Promote compliance culture and staff adherence to compliance standards Show less Customer Relationship Management Specialist, Member of Senior Staff (Zurich Switzerland) – responsible for developing a business area of Global CRM Initiative, Dynamo 1. Published an internal CRM Business Blueprint, distributed to over 200 business professionals within Zurich Financial Services Group – serving as a strategy roadmap for the CRM initiatives. Developed and main-tained the international network of CRM business professionals within ZFS, worked as a consultant in the area of CRM. Supporting CRM related projects within the Group (related both to operation and analytical CRM), including CRM vendors' management. Show less

  • Executive Director, Head of Investment Assurance

    Jan 2019 - now

  • Executive Director, Head of Governance and Operational Risk (in the first line of defence function)

    Feb 2007 - Dec 2018

  • Senior Auditor

    Feb 2004 - Feb 2007

  • Chief of Staff to Chief Information Officer (Europe & Asia Pacific)

    Jun 2003 - Feb 2004

  • IT/Business Architect

    May 2001 - Jun 2003

  • Customer Relationship Management Business Specialist, Global CRM Initiative

    Oct 2000 - May 2001