Muhammad Arif

Experience

• 

  The Citizens Foundation

  Aug 2013 - Jan 2014

  Account Manager
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  BankIslami Pakistan Limited

  May 2015 - Oct 2016

  Business Executive

  Responsible for driving growth in deposit, loan, and branch sales within the banking center.Make high-quality referrals to other business lines including mortgages, investments, cash management, and lending.Arrange business meetings with prospective clients and effectively promote the bank's services, addressing and predicting clients’ objectives.Prepare pipeline reports and follow up accordingly to ensure timely progress.Build long-term relationships with both new and existing customers to foster loyalty and trust.Develop entry-level staff into valuable business developers, nurturing their skills and expertise over time. Show less

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  The Citizens Foundation

  Apr 2017 - May 2017

  Mentor
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  Bank Al Habib Limited

  May 2017 - Oct 2019

  Assistant Relationship Manager

  • Engaged proactively with clients to deliver outstanding service and identified opportunities for banking solutions.• Managed client accounts, transactions, and resolved issues promptly to ensure client satisfaction.• Built long-term relationships with clients and provided ongoing banking services.

• 

  British Council

  May 2018 - Oct 2019

  Invigilator

  Report promptly to test venue at agreed time.Follow all relevant standards and procedures provided bythe British Council Examinations Services and therelevant Exam Boards.Enable good customer flow by giving candidates cleardirection and answering their enquiries.Ensure that candidates follow the agreed examprocedures regarding the location and securityConduct candidate entry, exit, identity checks and TestDay Photography procedures according to examrequirements.Follow all relevant guidelines and policies in the areas of:Data Protection, Child Protection, Health & Safety, EqualOpportunities and Diversity, and Anti-Fraud.Ensure that during the exam Show less

• 

  Horizon Telecommunications

  Nov 2019 - Nov 2021

  Retail Salesperson

  Process sales transactions at the point-of-sale (POS) counter efficiently.Suggest upsell items to customers to enhance their shopping experience.Restock merchandise on the shelves to maintain a visually appealing store environment.Build rapport with customers and offer guidance and support as needed.Input data into MoneyGram systems and facilitate money transfers to various countries.Provide assistance to clients sending or receiving money, ensuring a smooth transaction process. Show less

• 

  Small World Financial Services

  Mar 2022 - Dec 2023

  • Delivered excellent customer service and addressed inquiries through various channels to foster positive relationships with clients and agents.• Followed up with customers promptly to ensure the timely resolution of technical issues.• Consistently applied compliance rules to mitigate the risk of money laundering, and conducted training sessions for junior staff on compliance procedures.

  • Compliance & Transaction Analysis

    Oct 2021 - Dec 2023

  • Compliance & Transaction Analysis

    Mar 2022 - Jun 2023
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  Web Summit

  Nov 2022 - Nov 2023

  Hospitality Ambassador

  I worked in Hospitality Services at the Web Summit Technology conference in 2022/2023. My responsibilities included warmly welcoming and greeting international guests upon their arrival, collecting payment details, tracking attendance, and reconciling data in the organization's software. Additionally, I provided comprehensive conference information, including event schedules, session details, transportation arrangements, and more.

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  Ochama

  Jan 2023 - Jan 2024

  Warehouse Associate
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  Red Wireless

  May 2024 - now

  Sales Associate