Darren Bird

Experience

• 

  Sainsbury's

  Sept 2001 - Jun 2002

  Trainee Manager (Fast Track Graduate Scheme)

  • Managed a team of colleagues in a very busy environment• Responsible for meeting challenging sales and stock loss targets• Arranged employee schedules and dealt with HR issues• Used relevant software in order to manage stock levels

• 

  Leicester City Council

  Jun 2002 - Sept 2002

  Helpline Officer

  • Logging customer enquiries and complaints• Liaising with contractors to ensure relevant services were provided

• 

  Centrica

  Sept 2002 - Nov 2020

  • Support and delivery of Continuous Improvement across Centrica UK Consumers • Identification and subsequent improvement of opportunity areas to deliver transformational benefit to our customers, business processes, and people • Input into the development and deployment of Continuous Improvement methodologies • Support the design and delivery of improvements based on a robust benefits-tracking process that feeds into delivery of the transformation benefits case• Create standardised, accurate documentation of all processes and business requirements across Centrica UK Consumers• Establish and maintain relationships across the wider business, to gather insight, and analyse capability to create improvement opportunities to core processes Show less • Work with a network of stakeholders across British Gas to design and deliver processes, services and improvements across multiple customer journeys in line with blueprint designs• Use insight to identify areas of improvement and work with stakeholders to create sustainable journey designs that meet our customers’ needs• Seen as a specialist in Process and Service design using standard methodologies, tools and ways of working• Use appropriate process methodologies to ensure processes are designed to be fit for purpose with minimal failure points• Ensure that all process design packages are created with the correct operational controls and work closely with stakeholders across the business to close process gaps ensuring the business and customer needs are always met Show less • Support and maintenance of a customer journey process architecture framework • Development of policies, procedures and processes together with end-to-end metrics within the customer journey process architecture framework• Leading the design of ‘to be’ processes, ensuring that they are robust, fit for purpose, customer focussed and follow best practice methodologies• Development, maintenance and communication of the Business Management System• Work with all areas of the business, including Operations, Sales and Customer Services Show less

  • Business and Process Improvement Analyst

    Jul 2016 - Nov 2020

  • Customer Journey Improvement Analyst

    Sept 2013 - Jul 2016

  • Six Sigma Practitioner/Process Analyst

    Jun 2009 - Sept 2013

  • Senior Work-stream Co-ordinator

    Apr 2006 - Jun 2009

  • Business Movers Advisor/Complex Agent

    Sept 2002 - Apr 2006
• 

  National Ballistics Intelligence Service (NABIS)

  Jan 2021 - Jul 2022

  Business Analyst

  NABIS provides fast time intelligence linked to the criminal use of firearms. NABIS is tasked with linking firearms incidents across the UK to help develop a national understanding of the use, supply, importation and manufacture of illegal firearms.• Articulate business change needs, assess the impact of those changes, capture, analyse and document requirements and then support the communication, progress and delivery of those requirements to the Project Lead and all relevant stakeholders. • Support the Head of Policy & Strategy in undertaking reviews of functions to design new elements of the NABIS operating model ensuring alignment with the organisational operating model and developments in IT systems. • Conduct process optimisation exercises to identify areas of waste, value, and improvements to ensure most efficient and effective use of resources whilst providing best value service to the customer. Show less

• 

  National Grid

  Jul 2022 - now

  • Process and Transformation Manager

    Aug 2023 - now

  • Process Analyst

    Jul 2022 - Aug 2023