Jim Donovan CHA - CRME

Experience

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  Hudson Hotels Corporation

  Dec 1997 - Apr 1999

  Regional Director of Operations - Brand Director

  Regional Director of Operations/Brand DirectorRochester, NY• Managed complete fiscal and operational responsibility for 23 hotels, representing over 2500 rooms. • Gained extensive operational knowledge of Fairfield Inns, Hampton Inns, Red Roof Inns, and Microtels. • Boosted portfolio GOP by over 4%. • Other responsibilities included completion of capital and operational budgets and sales & marketing plans for each property, continuous recruitment and training of management talent, and ensuring the successful completion of capital improvement projects. Show less

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  Choice Hotels International

  Apr 1999 - Nov 2002

  Regional Performance Director

  Regional Performance DirectorPhoenix, AZ• Activated and trained the RevPAR Maximizer, Optimal Rate and Profit Manager systems. • Trained CHI licensees in the south west US with strategies on how to increase their RevPAR. • Conducted RevPAR Maximizer, Yield Management and Profit Manager seminars in conjunction with the 24 Franchise Service Directors in my region.• Exceeded my goals by over 250%. • Yearly Associate Performance Reviews were always rated "Excellent".

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  Omni Hotels

  Dec 2002 - Jul 2004

  Director of Operations

  Omni Hotel December 2002 to July 2004Director of OperationsRichardson/Dallas, TX• Directly managed all departments and department heads of a 400 room, full service, 5 star hotel with over 45,000 square feet of banquet/function space. • Increased RevPAR 42% from $71.52 to $101.56. • Decreased employee turnover and payroll waste through cross training and customer service score incentives which greatly increased employee morale. • Implemented a range of SOP's that increased quality assurance scores, ROI, Occupancy and ADR while reducing wasteful spending. • Created, executed on and had full responsibility for all budgets and P&L’s. Show less

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  Wyndham Hotels & Resorts

  Jun 2004 - Apr 2020

  Director Franchise Operations

  Wyndham Hotel Group July 2004 to April 2020Director, Franchise Operations - Multiple Wyndham BrandsParsippany, NJ• Managed franshisee/franchisor relationships for multiple Wyndham brands. • Drove positive RevPAR results for 60+ Wyndham hotels in the western US/Texas. • Increased portfolio RevPAR. • Boosted Guest Satisfaction Survey results. • Updated brand standards to increase competitive edge. • Developed relationships and negotiated pricing on products between Wyndham and various vendors.• Won the Wyndham DFO of the Year Award 4 years in a row Show less

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  JID Holdings LLC

  Apr 2020 - Jun 2020

  Experienced Travel Industry Leader

  • Hotel Chains, Hotel Ownership Groups and Franchisors• Hospitality Industry• Multi-family Housing Industry• Senior Living Assisted Living Industry• HOA Community Industry• Travel Management Companies • Distribution Systems • Travel Technology Providers• Travel Suppliers (Air / Car / Tour Operator / Ground Transportation) • Organizations with a travel focus area or dedicated line of business

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  Brookdale

  Jul 2020 - Nov 2021

  Executive Director II

  • Managed Assisted Living and Memory Care Communities.• Effectively implemented COVID-19 protocols as directed by the CDC and the US Department of HHS.• Increased occupancy and profitability by reducing premature move-outs and fast tracking move-ins. • Directed the hiring, evaluation and scheduling of all community personnel.• Coordinated development of the Resident Service Plans as needed, assuring resident needs are addressed.• Evaluated resident health and practical care needs before and after periodic intervals.• Increased resident and family satisfaction through improved communications and cross training.• Oversaw all budgeting, top and bottom line production, daily and cap-ex spending. Show less

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  Sonesta Hotels

  Dec 2021 - now

  Regional Director Franchise Operations and Revenue Development