Venkat Ram Reddy Gomaram

Venkat Ram Reddy Gomaram

Senior Technical Specialist

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location of Venkat Ram Reddy GomaramHyderabad, Telangana, India

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  • Timeline

  • About me

    Service Delivery | Support Services | Senior Lead at Avaya

  • Education

    • Swinburne University of Technology

      2007 - 2009
      M.Tech IT Network Communications
  • Experience

    • Avaya

      May 2011 - Feb 2015
      Senior Technical Specialist
    • Hewlett Packard Enterprise

      Feb 2015 - Apr 2017
      Svc Delivery Consultant
    • DXC Technology

      Apr 2017 - Mar 2020
      Consultant
    • Avaya

      Mar 2020 - now
      Service Delivery | Support Services | Senior Lead at Avaya

      Technically adept and customer-focused leader who drives operational excellence through effective team management, continuous improvement, and technical expertise. Overseeing day-to-day IP-Telephony operations and leading teams to maintain exceptional customer service through Service Desk platforms.Key responsibilities:• Leadership: Lead and mentor Level-1 and Level-2 engineers, building a team of subject matter experts. Delegate tasks, evaluate performance, and provide internal feedback for continuous improvement.• Service Delivery: Ensure timely delivery of services by managing SLAs across locations. Monitor KPIs and resource utilization to ensure efficiency.• Process Improvement: Document, update, and publish SOPs based on stakeholder input. Proactively identify and address pain points through customer feedback and operational reviews.• Technical Expertise: Stay proficient in new Avaya technologies and implement them for increased efficiency. Adapt to scope changes and manage service exceptions by engaging relevant regional and global teams.• Compliance: Ensure all activities meet agreed standards and regulations. Show less

  • Licenses & Certifications

    • Red Hat Certified System Administrator (EX200) Cert Prep: 1 Deploy, Configure, and Manage

      LinkedIn
      Apr 2024
      View certificate certificate
    • How to Master Your Executive Presence

      LinkedIn
      Jan 2024
      View certificate certificate
    • Leadership Foundations

      LinkedIn
      Jan 2024
      View certificate certificate
    • CSSLP Cert Prep: 7 Software Deployment, Operations, and Maintenance

      LinkedIn
      Aug 2024
      View certificate certificate