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Debbie Pettigrew

Debbie Pettigrew

Followers of Debbie Pettigrew32 followers
location of Debbie PettigrewDieppe, New Brunswick, Canada

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  • Timeline

  • About me

    Call Center Director at Line One

  • Education

    • Mactech Distance Education

      2004 - 2005
      Medical Administration Health and Medical Administrative Services

      I studied from home two different fields. Small Businesses and Computers, as well as Medical Administration. I passed Business and Computer with Honors. I had to study and submit assignments by the completion date all done online.

    • Mactech Distance Education

      2003 - 2004
      Business Administration and Management, General

  • Experience

    • Support Excellence Inc

      Dec 2010 - now

      Daily Reporting, Statistics and Call volumes, KPI'sInvoicingMeetings with Clients, Management Meetings, Director MeetingsIssuing of Termination, or disciplinary action. Managed accounts and worked closely with Clients and Agents to ensure customer satisfaction.Call Reviews and Evaluations

      • Call Center Director

        Mar 2014 - now

      • Project Manager

        Dec 2010 - Mar 2014

    • Line One Inc.

      Mar 2014 - now
      Call Center Director

      Daily reporting and statistics for scheduling, volumes as well as KPI's.Managing Team Leads and Agents performance.Issuing disciplinary action and terminating of contractsInvoices.Client meetings/ Management Meetings/ Director Meetings

  • Licenses & Certifications

    • Small Business and Computers

      Diploma

  • Volunteer Experience

    • TBall Coach

      Issued by Springhill Minor Baseball
      Springhill Minor BaseballAssociated with Debbie Pettigrew