Muhammad Adil Farooq

Experience

• 

  NiFT

  Nov 2011 - Aug 2017

  :-Installation and configurations of PCs, Servers, Switches, Routers, Network Storage, CCTV, Projector and Databases as desired for Projects.:-Provide Level 2 Support to the clients for fixing technical issues with documentation.:-Installation and configuration of Domain Controllers, DHCP, DNS & IIS services for project purposes.:-Manage group policies on Windows Active Directory for users.:-Creation of user and password on Active Directory.:-Management, Installation & Control of LAN & WAN infrastructure statistics by using network management & network monitoring tools.:-Manage project's Databases on SQL Server by using specific queries.:-Establishing and maintaining Client/Server LAN Environment as per project’s needs.:-Installation & Configuration of Virtual Tools for testing purposes.:-Monitoring Project Database System performance and identifying problems that arise.:-Import & Export databases, files, Images, and necessary reports as required by project team leads.:-Installation, Configuration & Maintenance of Linux Based devices like Bookeye Scanners as per project direction.:-Responding in a timely manner to user-reported errors.:-Manual ticket creation on escalate issues of services and ensure proper recording and closure of all issues.:-Maintaining and updating technical documents and procedures.:-Provide technical services to Remotes Sites.:-Protection of the Servers and Databases against threats or unauthorized access by using designated registered software.:-Ensure and log that the Project Database is adequately backed up and able to be recovered in the event of memory loss.:-Suggest changes and improvements for database maintenance or protection. Regular liaising with IT team, Project Managers and Database Programmers.:-Establishment of a temporary studio for media reporting. Show less :-Respond to user requests as 1st Level Technical Support via telephone, email and remotely to remote sites.:-Talking to clients and computer users to determine the nature of any problems they encounter.:-Monitor computers and network systems for malfunctions and errors.:-Perform maintenance and updates on hardware and software systems as needed.:-Setting up accounts for staff, ensuring that they know how to log in.:-Installation of new hardware such as computers, servers, and other peripherals. Repairing equipment and replacing parts.:-Responding to breakdowns & checking computer equipment for electrical safety.:-Installing and updating software such as MS Office, antivirus, operating systems, and other necessary applications as required for project purposes.:-Manage and verify the raw data before uploading and importing it to the project databases.:-Support in the deployment of data encryption software for laptop users to ensure data security.:-Managing stocks of IT equipment, Generators, office furniture and other supplies. Show less

  • System Admin

    Oct 2013 - Aug 2017

  • System Engineer

    Apr 2013 - Oct 2013

  • Information Technology Support Assistant

    Mar 2012 - Apr 2013

  • Data Entry Operator

    Nov 2011 - Mar 2012
• 

  NiFT

  Jan 2018 - Feb 2023

  IT Admin Assistant

  :-Managing coordination for Technical Support with branches of the company all over Pakistan.:-Ensure the installed equipment working properly with help of the IT & Support Department at all sites.:-Support the Operations with other Technical & Non – Technical responsibilities as and when required.:-Assisting Senior Managers in providing digital data, records & statements to Courts and Investigating Agencies as per requirement.:-Resolve operational issues referred by Management.:-Working with IT Support & Management Team to set budgets, monitor spending and other expenses for running projects i.e., NADRA, Election Commission of Pakistan and all BISEs of Punjab Province.:-Collecting, sorting and organizing data and information using computers and filing systems.:-Implementation of Technical & Non–Technical Safety & Security measures.:-Review, improving & implement the systems, procedures and policies. Show less

• 

  PTCL.Official

  Feb 2023 - Aug 2023

  Officer BPM & Integration Operations IT (CRM)

  • Provide & Manage Tier 2 support for critical CRM IT Operations, IBM-IIB Operations, Integration & Middleware Platform, serving internal and external client of the Group..• The systems include e.g. Ufone CRM, My Ufone App, RetailerMBVS, ThirdParty Recharge, Unica SMS Campaign & Selfcare Integration App• Evaluated the existing and proposed systems for continual improvement in processes.• Participate in Pre & Post deployment testing with SQA, Development, Business teams to ensure smooth delivery of new requirements into production environment to avoid any regressions.• Liaison with external business partners and service integrators for smooth operations and new requirements like NADRA, PMD & PTA etc.• Manage file systems, storage, and system resources for IIB Systems and conduct regular system health checks, apply patches maintain system stability and implement solutions for performance optimization.• Create and maintain documentation, including system configurations, procedures, flows, RCA of Incidents, MOPs for RFCs and best practices.• Plan and execute data backup strategies to safeguard critical information and ensure data recovery in case of system failures or disasters.• Collaborate with development teams to facilitate seamless integration of applications by providing middleware solutions and support.• Collaborate with cross-functional teams, including developers, network engineers, and system administrators, to support application deployments and resolve issues.• Communicate effectively with stakeholders, providing updates on middleware projects, issues, and enhancements. Show less

• 

  Ufone 4G

  Aug 2023 - May 2024

  Officer BPM & Integration Operations IT (CRM)

  • Provide & Manage Tier 2 support for critical CRM IT Operations, IBM-IIB Operations, Integration & Middleware Platform, serving internal and external client of the Group..• The systems include e.g. Ufone CRM, My Ufone App, RetailerMBVS, ThirdParty Recharge, Unica SMS Campaign & Selfcare Integration App• Evaluated the existing and proposed systems for continual improvement in processes.• Participate in Pre & Post deployment testing with SQA, Development, Business teams to ensure smooth delivery of new requirements into production environment to avoid any regressions.• Liaison with external business partners and service integrators for smooth operations and new requirements like NADRA, PMD & PTA etc.• Manage file systems, storage, and system resources for IIB Systems and conduct regular system health checks, apply patches maintain system stability and implement solutions for performance optimization.• Create and maintain documentation, including system configurations, procedures, flows, RCA of Incidents, MOPs for RFCs and best practices.• Plan and execute data backup strategies to safeguard critical information and ensure data recovery in case of system failures or disasters.• Collaborate with development teams to facilitate seamless integration of applications by providing middleware solutions and support.• Collaborate with cross-functional teams, including developers, network engineers, and system administrators, to support application deployments and resolve issues.• Communicate effectively with stakeholders, providing updates on middleware projects, issues, and enhancements. Show less

• 

  Housing Directorate, General Headquarters (GHQ)

  May 2024 - now

  Assistant System Administrator (Manager IT)

  • Responsible for the smooth operations of the ERP Data Center, ensuring high availability and reliability of ERP services.• Collaborate with all departments to ensure smooth integration of their Process for Microsoft Dynamic 365 especially Finance, Supply Chain Management & Organization Civil Project Teams.• Provide Tier 2 support to the users and lead support engineers in resolving technical problems.• Manage Active Directory and Kaspersky Services Servers.• Assist the Senior Network Administrator with firewall configuration and deploy group policies to restrict user access to prohibited services, web links, and systems.• Ensure PC hardening so that each PC complies with the defined security SOP, eliminating security vulnerabilities.• Participate in Microsoft D365 UATs to confirm that all system processes are functioning according to organizational workflows.• Export master and transactional data from the existing MIS system database and modify it according • to new Microsoft D365 requirements.• Diagnose and resolve hardware and software issues, minimizing downtime and ensuring seamless service delivery.• Develop and maintain comprehensive documentation for system processes, user guides, and training materials.• Manage vendor relationships and ensure that service level agreements are met. Show less