Landon Budge

Experience

• 

  Deutsche Securities Inc.

  May 2005 - Aug 2005

  Summer Analyst

  Worked in a business management role, gained exposure to different teams and functions in investment banking.

• 

  Bain & Company

  Jun 2007 - Aug 2007

  Associate Consultant Intern

  Six-week internship that resulted in a full-time offer. Primarily worked on a growth strategy for a company specializing in cosmetic surgery.

• 

  Bain & Company

  Sept 2008 - Sept 2011

  Associate Consultant

  Supported client engagements including semiconductor manufacturing, a printer manufacturer, an enterprise communications company, and a $16B hedge fund.For Private Equity Group, built financial model to forecast profitability based on a range of market conditions; led to PE client purchasing a $180M stake in the target company.

• 

  Asurion

  Sept 2011 - now

  Head of team that evaluates the effectiveness of product development in Asurion call centers serving major telecom clients; providing data-driven recommendations to executivesImplemented experimental design, statistical testing, and the use of machine learning and generative AI models to perform transcript analysis and inform product strategy Formed and led a team of 8, supported CEO and senior executive team as well as the leaders and franchise owners of ~800 retail device repair shops nationwideDesigned and deployed new strategic dashboarding; users achieved 9% higher revenue Tasked with standing up a dedicated analytics function under the direction of the VP of Franchise Operations. Recruited team members and developed dynamic reporting to empower and motivate franchise owners to operate more effectively. Managed client relationship with major Fortune 500 device manufacturer with whom Asurion has exclusive contract for in-warranty depot repair service.Served as liaison between client and our floor operations, coordinating process improvement initiatives and leading weekly KPI reviews. Responsible for tracking and analyzing customer satisfaction, and partnering with functional teams to drive improvements in our customer experience. Headquarters function reporting to the COO, responsible for regional governance, BI development and special projects. Strategic initiatives and business transformation for our device repair operations. Company-sponsored to complete full-time 2-year MBA program, including a summer internship at the San Mateo office. Primary focus of internship was combining disparate data sources to create a predictive model for identifying customers at high risk for cancelling their subscription. Was able to identify high risk customer segments and recommend strategies for risk mitigation. Member of launch team and among the first 10 people hired for Acyan Corporation, an Asurion group company providing device protection services for a leading Japanese wireless carrier with 30 million subscribers.Post-launch served as leader of the first centralized reporting & analytics function, overseeing key performance indicators across the organization and the development of new reporting tools.

  • Director, Product Analytics

    Jan 2024 - now

  • Director, Asurion Store Analytics

    Jan 2022 - Dec 2023

  • Director, Franchise Performance

    Jul 2020 - Dec 2021

  • Director, Supply Chain

    Jan 2020 - Jun 2020

  • Director, Customer Experience

    Apr 2018 - Dec 2019

  • Director, Regional Operations Management

    Jul 2016 - Mar 2018

  • Director, Strategic Initiatives and Business Transformation

    Jul 2015 - Jun 2016

  • (Full-time MBA Student)

    Jul 2013 - Jun 2015

  • Business Operations Management, Reporting & Analytics Manager

    Sept 2011 - Jun 2013