Alexander Davis

Experience

• 

  Canlex, LLC

  Mar 2012 - Aug 2014

  Assistant Office Manager

  Assisted office manager with data entry, invoice filing, QuickBooks management, and payroll.Occasionally fixed problems with company network and company devices such as printers, fax machines, and computers.

• 

  Dollar General

  May 2016 - Aug 2016

  Customer Service

  Performed cashiering duties as required.Assisted customers with finding items throughout the store.Stocked and reset store as requested by manager.

• 

  Home Depot

  Jun 2017 - Aug 2017

  Customer Service

  Assisted customers with finding products and loading vehicles with materials.Assisted employees with tasks as requested.

• 

  Home Depot

  May 2018 - Jul 2018

  Lumber Associate

  Assisted customers with finding various materials around Home Depot. Provided customer service as needed. Assisted employees and managers with various tasks when asked.

• 

  Aspire Business Solutions

  Jul 2018 - Jul 2018

  Account Manager

  Sold Direct TV and AT&T services in various retail locations.Account manager for clients who signed up for services.

• 

  SpectrumVoIP

  Aug 2018 - now

  Supervise team members to ensure completion of installations.Work with contractors to install VoIP equipment such as phones, firewalls, analog gateways and routers.Provide troubleshooting or technical support to customers Work with contractors to install VoIP equipment such as phones, firewalls, analog gateways and routers.Provide troubleshooting or technical support to customers Performed supervisory tasks.Assisted in team management.Handled escalations from Tier I technicians.Assisted team members in problem solving methods. Provided end user support for VoIP platforms.Provided troubleshooting for VoIP phones, printers, fax machines, routers.Troubleshot networks and communicated with ISPs to resolve routing issues.Utilized ticketing systems for record keeping and customer communication. Received, processed, and shelved returned productsUnpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate departmentPrepared shipments for postage through careful packing, sealing, and labeling of materials.

  • Channel Project Manager

    Apr 2024 - now

  • Senior Project Manager

    Jan 2024 - Apr 2024

  • Project Manager

    Sept 2023 - Jan 2024

  • Network Deployment Specialist Team Lead

    Jan 2022 - Sept 2023

  • Network Deployment Specialist

    Sept 2021 - Jan 2022

  • IT Analyst Mentor

    Mar 2021 - Sept 2021

  • IT Analyst

    Feb 2020 - Mar 2021

  • Shipping Assistant

    Aug 2018 - Feb 2020