Jon Thompson

Experience

• 

  The Detroit Institute of Arts

  Jun 2004 - Jun 2005

  Assistant, Development and Contemporary Art Departments

  • Maintained relationships with VIP patrons, partner galleries and fine art institutions. Responded to inquiries related to the permanent collection, special exhibitions and museum events. Facilitated on-site visits and led tours for special guests. • Gathered research for permanent collection records, exhibition educational materials, and potential acquisitions, • Assisted with the organization and production of large-scale fund-raising events. Received and tracked ticket purchases, coordinated vendors and support staff before and during live events, and monitored auction prize collection and delivery. Show less

• 

  DIRECTV

  Sept 2006 - now

  • Manage live interactive mosaic channels and applications enjoyed by millions of DIRECTV customers enabling cutting-edge experiences for sports packages and special events, including NFL Sunday Ticket, MLB Extra Innings, NBA League Pass, major golf and tennis tournaments and national elections.• Collaborate with cross-functional teams on the testing and launching of new and seasonally updated interactive experiences and third-party streaming applications.• Curate mosaic layouts and perform on-air updates, accounting for daily sports schedules, programming blackout requirements and programmer-partner priorities.• Own the troubleshooting process by identifying degradations and outages, escalating to appropriate internal and external partners, creating incident tickets, and hosting conference bridges to quickly restore the optimal customer experience. Show less • Produced exceptional interactive entertainment experiences and features that enable users to watch their shows and movies across all platforms, including set-top boxes, phones, tablets and web.• Led the successful launch of more than 100 set-top-box on-demand channels, more than 50 mobile and online on-demand streaming networks, comprising a library of over 20,000 titles.• Created and owned requirements for multiple projects simultaneously, and ensured product roadmaps aligned with contractual obligations, company KPIs, team objectives and evolving user goals.• Partnered with operations, engineering, legal and analytics teams to maintain and improve the quality of the DIRECTV Everywhere service, including performance management, capacity planning, feature releases, and third-party audience measurement integration.• Researched, documented and presented competitive analysis, industry trends, and data insights to team members and management.• Coordinated vendor, studio, and network relationships to facilitate the delivery of digital assets, including videos, metadata, program images, and UI elements.• Performed on-air metadata and UI management, curation, and troubleshooting, utilizing asset scheduling and content management tools, in addition to editing tools (Photoshop). Show less

  • Broadcast Associate, Interactive Sports & Special Events

    Nov 2014 - now

  • Product Manager, Digital Entertainment

    Jan 2008 - Oct 2014

  • Production Assistant, Production Operations

    Sept 2006 - Dec 2007
• 

  AT&T

  Oct 2013 - Oct 2019

  Host & Talent Interviewer, AT&T University & PPV Marketing

  • Hosted product introduction and demonstration videos.• Interviewed actors, directors and writers for televised pay-per-view movie promotions. Past interviewees have included Nicolas Cage, Halle Berry, Jason Statham, Wesley Snipes, Tyler Perry, Paul Walker, Vanessa Hudgens, Ed Burns, Diego Luna, America Ferrera, Logan Lerman, Kate Bosworth, Sam Worthington and Bill Hader

• 

  MuseumProv

  Jan 2017 - Jan 2019

  Improvisor, Museumprov

  From museumprov.com: "Break away from the traditional museum experience! MuseumProv makes the museum visit come to life through improvisational museum programs. Connect with artworks, objects, and others as you explore museums through a fast-paced, silly, and fun program. We offer performances and workshops that bridge art, museum collections, and live theater through interactive games and group activities. It's serious fun!"

• 

  M.i.'s Westside Comedy Theater

  Jan 2018 - now

  Instructor, Improv Program

  • Teach adult students of all experience levels and backgrounds the principles of improvisation: listening, commitment, teamwork, and play. • Lead engaging, productive and fun classes both in-person and online, via Zoom.• Maintain an excellent student evaluation record and high matriculation percentage of students to subsequent class levels.