Neha Sharma

Experience

• 

  Summit Healthcare Pvt Ltd

  Oct 2015 - now

  - Provided exceptional technical support to customers, resolving issues efficiently and ensuring timely resolution. - Onboarded new customers, delivering comprehensive training on product features and best practices. - Collaborated closely with customers to identify their needs and recommend value-added solutions, promoting product adoption and driving upsell opportunities. - Proactively monitored customer accounts, identifying potential issues and proactively resolving them to prevent customer churn. - Maintained detailed customer records and tracked key performance indicators (KPIs) to measure customer satisfaction and success. - Successfully closed deals and exceeded sales targets. - Managed existing accounts to drive customer satisfaction and upsell opportunities. - Proactively identified new business opportunities and developed sales strategies. Show less Conduct thorough analysis to identify the specific needs and requirements of clients. Effectively showcase our products, services, and solutions to potential clients through compelling presentations and engaging demos, effectively highlighting their value and competitive advantages. Preparing compelling sales quotations, carefully considering customer requirements and market dynamics to provide competitive pricing. Actively participating in negotiation processes, leveraging strong communication and persuasion skills to achieve mutually beneficial agreements that drive business growth. Collaborate closely with existing customers, providing personalized support to maximize their utilization and satisfaction with our products, fostering loyalty and driving repeat business. Delivering comprehensive training sessions and workshops directly at customer sites, ensuring all stakeholders are well-informed and updated on product features, functionality, and best practices. Offer exceptional after-sales support services, ensuring customer satisfaction and fostering long-term relationships. Stay attuned to the evolving requirements and future needs of customers, proactively identifying opportunities for additional value and growth Consult with government customers to generate tenders/RFQs and provide timely and accurate responses, facilitating successful order acquisitions. Personally handle the meticulous process of tender submission, both online and offline, diligently following up with relevant authorities to ensure order fulfillment. Collaborate closely with the Service Engineering teams to comprehensively understand and convey customer's technical requirements. Actively undertake business travel to visit potential clients, nurturing valuable face-to-face interactions and cultivating strong business partnerships. Show less

  • Sr. Sales & Customer Service Engineer

    Dec 2022 - now

  • Sales Engineer

    Oct 2015 - Dec 2022