Harpreet Kaur

Experience

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  D+H

  May 2015 - Sept 2015

  System Administrator

  Collected data from SCCM for audits Monitoring and resolving Windows Servers, File storage and Active Directory issues.Filtered and exported data from active directory to manage account permissions Created batch script for loading maintenance sitesSupported day-to-day system admin operations

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  Magna International

  Jan 2016 - May 2016

  Information Technology Support Specialist

  Assisted end users with technical issues and inquiries in person, telephone calls, email, ticketing system and remotelyProvided technical knowledge to guide staff at medium-size company to use technical system effectively and advised to additional solutions to avoid certain system failures Logged and escalated service tickets daily and documented outcomes in system to follow systematic problem-solving process to diagnose and resolve problem Install, Configure, upgrade software’s and operating system for new and old workstationDiscuss project growth with team in daily scrum meetings Managed Active-Directory for user accounts, group permissions Improved overall customer service for department Show less

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  Blenz The Canadian Coffee Company Ltd.

  Feb 2017 - Feb 2020

  Cafe Manager
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  Best Buy

  Feb 2020 - Jun 2022

  Go beyond to ensure every customer interaction is dealt with in a positive and friendly manner from greeting the client to closing the sale Determine client’s needs, inform them of latest trends and make recommendations with the best product in the store by matching their requirements Present and explain product features, technical capabilities, and limitations of their product in an effective and simple to understand approach Demonstrate proper and optimal use and other operations of recommended products such as laptops, tablets, iPad, iMac, Desktop, folio keyboards, storage drives, etc. Sign up clients for Geek Squad Home Membership to make them part of the tech family Continuously improving the service for clients with ongoing training Taking advantage of every opportunity to be an amazing human being while assisting clients Pleasant working environment with medium size team and a large variety of customers Show less

  • Computer Solution Advisor

    Sept 2021 - Jun 2022

  • Microsoft Senior Advisor

    Feb 2020 - Aug 2021
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  Hitek Computer School

  Aug 2020 - Aug 2021

  Software Quality Assurance Tester (Academic Project)

  Project: Loan Management System is a web-based bank loan prequalification system that consolidates Software many different functions of loan management processes into a single integrated solution.Achievements:Performed ad-hoc testing, reported bugs using Elementool defect tracking system, and verified bug fixesDeveloped test plans and generated test cases for different parts of applicationPerformed various types of testing, such as Functional, Regression, SystemPerformed Compatibility testing of web application on different browsersConducted variance management by analyzing and verifying test results, providing status and progress reports, using TestLink test management utilityCreated automated test scripts using UFT and Selenium WebDriver Show less

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  Geek Squad at Best Buy

  Jun 2022 - Jan 2024

  Geek Squad-Technical Support Representative

  Offer friendly and efficient service to customers, handled challenging situations with easeProvided tech support over the phone or on-site for new or existing clients and resolve the problem in a timely mannerTroubleshoot customer issue at the counter to see what's going and then inform the client of the next stepsManage numbers to make sure ticket completion time and that surveys are positiveAnswered user inquiries regarding computer software or hardware operation to resolve problemsActively listened to customers to understand their needs, resolve issues and provide excellent service leading to increased customer satisfaction Show less

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  Free Geek

  Mar 2023 - Sept 2023

  Remote Tech Support-Volunteer

  Built rapport when answering calls and provided technical assistance to clients with diverse age groupsCreated tickets by collecting user information through email and phone interactions, ensuring precise documentation of incident issuesSupervised and managed pending service tickets, ensuring timely updates to customers regarding relevant developments and situations, leading to timely issue resolutionProvided adept technical assistance to end users through phone and email, skillfully resolving technical issues and effectively conveying technical information Show less