Arif Khatib

Experience

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  CORE IT SOLUTIONS

  Jul 2013 - Jul 2015

  Field Engineer

  • Visited onsite for installation of customer routers at their respective offices• Troubleshooted latency and packet drop issues with network links, ensuring seamless connectivity.• Coordinated with providers to resolve link failure issues promptly and efficiently.• Installed, maintained, and troubleshooted various network hardware, including Ethernet cards, switches, and routers.• Implemented STP/UTP Cat 5 and 6 structured cabling for optimal network performance.

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  Virtela Technology Services Incorporated (An NTT Communications Company)

  Jul 2015 - Jun 2017

  Network Engineer

  • Virtela provides MPLS VPN & internet IPSEC,GRE, DMVPN services to customer all over the world. • Trouble shooting problems related to the layer2 and layer3 services.• Trouble shooting and configuration of MPLS VPN circuits & IPSEC GRE, DMVPN tunnel internet circuits, QoS, ASA Firewall. • Doing IOS up gradation for managed customer’s router with help of field support.• Doing Failover activity for the customers end routers.• Coordinate with the Last mile provider for link issues.• Troubleshooting Minor issues for Packet drops, latency for VPN circuits.• Implementation and supporting customer WAN links connected on point-to-point Leased Lines.• Troubleshooting of routing protocols such as EIGRP, OSPF, IGRP, and BGP.• Configuring new customer router, implementing new configuration on CPE and LAN Switches.• Work on trouble tickets with Telecommunications Service provider and Hardware/Software vendor to resolve the core network and customer site issues. • Experience on Juniper routers/switches, Juniper SRX & Cisco routers/Switches. • Performance monitoring for important customers. Show less

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  Global Cloud Xchange

  Jul 2017 - Oct 2019

  Senior Network Engineer

  • Worked as Level 2 network engineer, providing end to end network support to customers across the globe.• Promoted to Customer Advocacy Team and served as an critical engineer to resolve issues for priority customers.• Acquired expertise on networking technologies such as DSL, LNS, High Availability Internet (HAI), Direct Internet Access (DIA), cellular, MPLS, P2P• Well-versed with colocation architecture and management and installation of any device in any data center.• Communicate and work with global customers to establish network connectivity and resolve incidents.• Work with network vendors, data centre providers and internal teams to address customer requirements and resolve issues• Interacting with the customer and service provider for major P1 incidents.• Handling escalations from L0 & L1 engineers and make sure that the issue is resolved with minimal impact to the customer.• Ensure 24/7 availability of the production environment. Show less

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  Softcell Technologies Global Pvt. Ltd.

  Oct 2019 - Mar 2020

  Team Lead

  • Working as lead and placed in data centre of STT Telecom.• Providing end to end network support to customers and design layout of devices to be placed in rack of data centre and proving connectivity between the devices.• Coordinating and joint troubleshooting with providers for circuit issues with Tata, Bharti and ensuring the connectivity to the data centre.• Work with network vendors, data centre providers and internal teams to address customer requirements and resolve issues.

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  Orange Business Services

  Apr 2020 - Jun 2022

  Senior VPO Specialist

  • Worked for SITA client for managing the Airport network across the globe.• Provide detailed specifications for proposed solutions including time and scope and configuration involved• Perform the BW upgrade/Downgrade changes as per customer requirement.• Providing solutions and Configuration template to external customers.• Troubleshooting and modification of configuration related to Routing protocols, Route-Maps, IP Access-lists, Prefix-lists and MPLS L3 VPN., Viptela SDWAN• Troubleshooting for running customers like packet loss, route advertising issue, router management issues.• Worked for SITA closely with Information Technology professionals within the company to ensure hardware is available for projects• Scheduled network device upgradation.• Perform the DC/RD or failover of traffic shifting activity as per customer requirement.• Hands on experience on OSPF, BGP, EIGRP, HSRP, VRRP, ACL, MPLS• Hands on HSRP/VRRP. Show less

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  Jio Platforms Limited (JPL)

  Jun 2022 - now

  Manager

  • Deploying on-prem Viptela controllers and designing network as per customer's requirement.• Configuring, managing & monitoring Centralized Topology policies, Traffic Policies, Application Aware Policies, & Cflowd Policies for Viptela SDWAN fabric.• Configuring Viptela security policies (IPS/URLF/Malware protection) as per the requirement.• Configuring and managing local Internet Breakouts as per the business requirements on various aspects.• Configuring and managing localized policies as per the business requirements.• Device and feature template creation according to the design setup.• Monitoring & collecting reports of SDWAN sites and sending periodic link performance reports.• Responsible for implementing complete end-to-end Network Solutions and deployment of MPLS and Internet services for the customers.• Working on routing protocols like EIGRP, OSPF, BGP, MPLS L3 VPN.• Configuring Meraki switches and WAPs on Meraki cloud controller.• Meraki switch and access point template creation for multiple organizations/networks Show less