ANDY CHANTENGCO, RCrim, CSP

Experience

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  Fontana Resort & Casino, RN Development Corporation

  May 2000 - Jul 2002

  Sr. Surveillance Officer

  Actively participates in all forms of criminal intelligence gathering and implanting data, retrieving and identification system for undesirable clientele in order to afford long-term protection. Responds to any dispute in view of a peaceful resolution. Maintains an effective system whereby all confidential information’s are relayed only to parties concerned.

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  Texas Treasure Casino Cruise

  Feb 2003 - Apr 2008

  Surveillance In Charge

  Maintains an open communication with other departments for effective implementation of company policies and procedure. Maintains an effective system whereby all confidential information’s are relayed only to parties concerned. Watching over and protects the customer, employee and all company assets. Responds to any illegal or suspected illegal acts that may occur with-in the company. Always exercising alertness and attentiveness in monitoring suspicious characters and barred personnel within the company premises. Actively participates in all forms of criminal intelligence gathering and implanting data, retrieving and identification system for undesirable clientele in order to afford long-term protection. Preserves the integrity of surveillance and security operations. Show less

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  Global

  May 2008 - Feb 2011

  Project Security Manager

  Cascades safety policies and procedures as issued by various government regulatory bodies and ensure that employees are aware of and the company complies with said policies. Recommends measures to reduce security threats and security & safety hazards in compliance with legislative requirements. Establishes, promotes and ensures a safe and secure environment by monitoring the company’s security programs to ensure compliance. Coordinates local law enforcement agency for security training programs to promote efficiency in security practices and safety awareness. Show less

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  SCMC SM SUPERMALLS

  May 2011 - Nov 2012

  Customer Relation Service (CRS) MANAGER

  Responsible for the planning, promulgation and implementation of the over-all security program of the Company. Provide pro-active & re-active input all internal control procedures. Responsible for the over-all supervision of personnel assigned in my section. Orients new employees on job duties and department/ section procedures. Trains employees on the job and recommends appropriate training whenever necessary. Evaluates performance of employees. Makes suggestions of manpower requirements of my section. Prepares work schedule and other attendance - related requirements of subordinates. Ensures compliance to policies on proper work uniforms. Supervise the counter checks regularly of fire exits, fire extinguishers and all other fire-fighting equipment prepare reports of any discrepancy to submit recommendations. Supervises the following: (a) Escort services during the transfer of sales collections to the Treasury Office. (b) Security during promotional events and overtime/ inventory/ stay-in schedules and (c) performs administrative functions. Supervise and ensure the security and safety of all customer, guest, visitors and staffs by conducting search by means of Walk Thru Metal Detector and Xray Machines. Leads the Security Team in conducting searches/ inspections within the designated area before/ after opening of the Mall and any other given time if warranted. Show less

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  Solaire Resort and Casino

  Nov 2012 - Jul 2016

  Sr. Manager - Security Control Room

  Serves as management's 'eyes and ears' and provides immediate and intelligent feedback/ goals. Ensure compliance and established security procedures and makes recommendations as to its review and/or continued implementation. In charge with the supervision of watching over and protection of customer, employee and all company assets thru CCTV. Responds to any illegal or suspected illegal acts that may occur with-in the company. Monitor illegal activities, barred patron and incident with the casino premises and gaming area including back of the back house. Provide pro-active & re-active input all internal control procedures. Advises the organization with current information about information security technologies and related regulatory issues with the Regulatory Commission (PAGCOR). Ensure the compliance with governmental regulations. Maintain surveillance and security documentation as required for outside regulatory agencies. Preserves the integrity of surveillance and security operations. Report directly to the Vice President and Director of Security. Show less

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  Golden Bell Marine Inc.

  Nov 2016 - now

  Director Of Operations

  Ensure that client requirements are identified and met according to the Services Contract, including augmentation from time to time. Ensure that customer requirements are communicated to field personnel. Ensure orderly accomplishment of pre-posting, posting, and post posting activities. Ensure that operational and administrative needs are provided. Maintain smooth and effective operations of projects, e.g. provision of sufficient personnel, service equipment, etc. Determine and implement appropriate trainings/seminars to meet client service/quality requirements. Maintain updated Operations Plans. Determine (emerging) hazards and recommend/facilitate the implementation of the effective countermeasures. Recommend/implement programs, new/revised targets or plans (i.e., client visits, inspection/audit, trainings, etc.) and make revisions, as necessary. Maintain productive and positive working relationships with field officers and service personnel. Maintain the morale of service personnel thru effective lines of communications, recognition programs, guardmeetings, dialogues, performance allowances. Handle properly and/or resolve personnel issues with the Company, government, and customers. Maintain and monitor the performance of field officers. Show less