Gillian Keir

Experience

• 

  British Airways

  Jun 2002 - May 2003

  Telephone Sales Agent
• 

  Going Places

  Aug 2003 - Jan 2004

  Travel Agent
• 

  American Express Global Business Travel

  Feb 2005 - May 2006

  Travel Agent

  Making bookings on Sabre for business and leisure clients

• 

  PORTMAN TRAVEL LIMITED

  May 2006 - Oct 2012

  Medical Repatriation Agent

  Booking travel for passengers who have taken unwell aboardWorking with all Airlines and their different rules and regualtions regarding Medical Clearance worked directly with worldwide insurance companies to provide the best journey home for passengers while being cost effective.Also booked new hotels and extended passengers original hotels where possible

• 

  Clarity Travel (Formally Portman)

  Oct 2012 - Jan 2018

  Assisting the development team with testing of new functionality and supporting our branches in the day to day use of the toolConducting web ex based training courses weekly to our staffSending our weekly updates advising and promoting PortmanOneCompleting Video training using GoToMeetingInvestigating and sourcing soultions for issues with the ticketing automation TRX/Correx Looking after a small team up to 6 Calling out to clients to check services levels and trouble shootingCompleting flight hotel car hire and ancillaries for clientsExtensive knowleade of Travelport

  • PortmanOne Support Consultant

    Feb 2014 - Jan 2018

  • ClarityOne Support Consultant

    May 2006 - Jan 2018

  • Supervisor

    Oct 2012 - Feb 2014
• 

  Various

  Aug 2016 - Jun 2024

  Artist liason
• 

  Traveltek Ltd.

  Jan 2018 - May 2018

  ICT Analyst
• 

  The Advantage Travel Partnership

  May 2018 - Dec 2018

  Technical Support Executive
• 

  Focus Travel Partnership

  Dec 2018 - May 2024

  Online Support & Training Manager
• 

  ISON Travel

  Jun 2024 - now

  Travel Technology Specialist