Amy E .T. Puente

Experience

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  The Westin La Cantera Hill Country Resort

  May 2007 - May 2008

  Banquet Cook

  •Operated in a fast-paced, stressful kitchen environment to cater private parties and large banquets up to 2,000 people. •Managed changes to the menu or guest list with strategic forethought.•Interpreted customer needs to provide efficient, effective, and appropriate service.

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  Sogo Market and Cafe

  May 2008 - Jul 2010

  Cook

  •Coordinated and supervised co-workers, inspected food preparation and service areas, resolved customer issues, and processed cash/credit transactions for a family-owned small business.•Operated kitchen equipment to bake dozens of assorted pastries, bone fowl, carve meat, and apportion meals for up to 1,000 guests while following directed recipes.•Managed cursory changes by assessing the owner’s intentions and relaying the new information to employees to ensure their understanding prior to implementation.•Handled multiple duty stations simultaneously under moderate time constraints when employees could not work scheduled shifts or when management sent employees home early. Show less

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  The Melting Pot Restaurants

  Aug 2010 - Mar 2012

  Line/Prep Cook

  •Prepared and plated a variety of foods according to customer specifications for up to 250 covers per evening and 400 covers on holidays.•Mitigated product and shift coverage issues by keeping management informed of any missing or limited products and improperly covered shifts.•Proactively arranged for co-workers to work uncovered shifts and effectively ran short-handed services under extreme time constraints if lacking available employees.•Delegated cleaning and organizing of work areas to self and co-workers to ensure quality and to promote efficient restaurant standards and service. Show less

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  Saweet Cupcakes

  Mar 2012 - Sept 2012

  Baker

  •Ensured patrons received a quality product and a pleasant shopping experience by customizing service to each client through personal, empathetic, and specific attention.•Developed new knowledge of products and flavors through self-initiated study and research based on current and future trends in the dessert market.•Expressed flexibility and adaptability utilizing strong analytical skills to maintain a balanced work environment.•Performed all aspects of preparing, baking, frosting, and displaying up to 20 dozen cupcakes each day under moderate time constraints in time for opening.•Facilitated information sharing with the management and owners by keeping relevant individuals abreast of any product changes, product price changes, limited supplies, large cupcake orders, equipment issues, special events, or individuals interested in developing marketing relationships. Show less

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  Brookdale

  Oct 2012 - Apr 2014

  Lead Cook

  •Coordinated and supervised 5-6 co-workers, ensured food preparation and time management were within approved guidelines by keeping co-workers informed and knowledgeable regarding new or changed procedures and meals.•Utilized critical thinking and creativity skills to develop dishes for residents with altered meal requirements without compromising the quality of the dishes.•Created lasting relationships with the residents by expressing an honest interest in their well-being as well as in their preferences regarding food types, portion sizes, and meal times. Show less

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  The Party Staff Inc.

  Aug 2014 - Jun 2015

  Pastry Chef

  •Collaborated with team to prepare, bake, package, and fulfill company orders using appropriate judgment and decision-making skills.•Promoted overall understanding and acceptance of changes in production procedures and quantities to ensure co-workers prepared products in time for transfer by food runners.•Demonstrated ability to produce high-quality meals in a fast-paced, time-constrained environment with limited assistance from other employees.•Initiated preparation and production of items required for service and kept work the workstation clean and organized before, during, and after service.•Expressed flexibility and adaptability to constantly changing schedules and work requirements. Show less

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  Zio's Italian Kitchen

  Mar 2015 - Jul 2015

  Catering Coordinator

  •Serviced to-go counter pick-ups, deliveries and full service caterings for up to 1,000 customers.•Restocked and replenished all to-go items, kept work area cleaned and sanitized for city and corporate inspections.•Created comprehensive lists and held training sessions related to small and large scale catering orders to enhance team understanding and preparation for service.•Developed standing relationships with managers, employees, customers, and clients to enhance the perception of the restaurant and to ensure customer and client return. Show less

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  VertsKebap Inc.

  Jul 2015 - Aug 2015

  Shift Lead

  •Broke down and consolidated exhaustive preparatory lists into appropriate components to guarantee their completion under moderate time constraints.•Identified work hazards and product issues ahead of service to assess how the team could solve problems with available information prior to receiving customers.•Provided exceptional customer and employee service to a diverse base of individuals through personal and knowledgeable assistance.

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  Freetail Brewing Company

  Aug 2015 - Dec 2016

  Line Cook

  •Developed real-time analytic judgements and demonstrated decision-making skills related to solving customer order issues under extreme time constraints.•Practiced organization, time management, and overall pleasant demeanor for over 20 co-workers and up to 250 patrons.•Cleaned, restocked, replenished items for workstation before, during, and after each shift in preparation for the next team work their shift.•Relayed information to management regarding missing or expired products immediately to ensure product replacement prior to use during service.•Demonstrated strong interpersonal and oral communication skills with co-workers, managers, and vendors. Show less

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  National Security Policy and Analysis Organization

  Feb 2021 - Oct 2022

  Regional Analyst and Editor - Russia

  • Acts as a monthly volunteer contributor for an online publication through American Public University System’s National Security Policy and Analysis Organization.• Addresses Russian current and historical events with extensive research and analysis using relevant, accurate, and scholarly open resources.• Edits the publications of other contributors to ensure proper spelling, grammar, syntax, and flow.• Provides recommendations to the organization’s elected officers and webmasters to ensure the National Security Policy and Analysis Organization presents and promotes its content appropriately and accurately. Show less

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  US Army

  Oct 2021 - now

  US Army Reserve• Installs, operates, maintains, and troubleshoots computer systems, peripherals, and applications with specialization in Cisco proprietary equipment.• Familiar with Windows, Packet Tracer, and other network hardware, software, and firmware components.• Provides direct customer, service desk, and network administration services individually and within a small group including information assurance, communications security, and account management to support military operations.• Operates in a team-based field environment with 10 to 15 soldiers to build tactical networks for company, battalion, and brigade-level communications. Show less

  • Information Technology Specialist

    Jun 2022 - now

  • AIT Soldier

    Jan 2022 - Jun 2022

  • Trainee

    Oct 2021 - Jan 2022
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  Purple Urchin

  Sept 2022 - now

  • Creates and maintains Linux-based operating systems that conform to government cyber security regulations using thorough knowledge of DISA STIGs for CentOS and Red Hat.• Researches and improves best methods for automating security measures and reporting standards using Red Hat Ansible, bash shell scripting, and general command line techniques. • Adheres to Agile and Lean 6 Sigma frameworks to streamline processes and production on the GitLab platform.• Operates in a small startup company with less than five employees to provide security services to government contractors and customers.• Conducts work on UK2054 systems and build processes as well as UKBOS development and creation as a contractor for Lockheed Martin. Show less

  • Cyber Security Engineer

    Jun 2024 - now

  • Junior Cyber Security Engineer

    Sept 2022 - Jun 2024