Sara Brandon

Experience

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  Heartland Hospice

  Aug 2007 - Apr 2009

  Volunteer Coordinator

  ●Maintain volunteer services documentation and personnel files in accordance with Federal and State regulations and hospice policies.●Develop and execute volunteer training, while functioning as a member of the interdisciplinary team.●Recruit, interview, and supervise applicants for volunteer work.●Observe volunteers’ work activities to evaluate their performance.●Participate in programs of public education and recognition for volunteers throughout the community.●Utilize community resources to provide additional services to clients.●Attend staff meetings and participate in appropriate committees.●Create and distribute quarterly newsletter for the volunteer department. Show less

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  VITAS Healthcare

  Apr 2009 - Aug 2012

  ●Recruit, interview, hire & supervise a group of LPNs & HHAs.●Support the work of patient care teams & filling requests for resource staff.●Maintain a list of resource staff availability on a daily & as needed basis.●Assign resource staff to requested teams & patients while maintaining their daily schedules.●Instruct resource staff in use of regulations & documentation related to their job.●Conduct annual employee performance reviews, counseling, manage employee time off, complete payroll, other administrative tasks.●Report to triage staff status of all resource staff assigned & any needs to be filled. Show less

  • Continuous Care Staffing Manager

    Mar 2011 - Aug 2012

  • Patient Care Secretary

    Apr 2009 - Mar 2011
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  Ophthalmic Partners of PA

  Aug 2012 - now

  Patient Access Manager

  ●Working manager of eight Patient Access Representatives who handle multiple clerical support functions in a fast paced medical office setting, including patient check-in/check-out, scheduling, retrieving referrals and pre-authorizations, collecting co-pays and entering daily charges.●Ensures employees are promptly and professionally answering all incoming calls and electronically triaging messages to clinical team as necessary.●Assist human resources with the interview and hiring process for new team members. ●Oversee training of new team members in essential duties and responsibilities.●Manage daily work schedules for multiple office locations and provide back-up coverage for other managers as needed.●Review and approve time off requests and staff time for payroll.●Help communicate management policies to team members and implement as necessary and conduct regular staff meetings.●Conduct annual performance reviews for team members with the assistance of senior management, identifying areas for improvement and implement solutions.●Triage patient needs and complaints. Escalate to senior management as necessary.●Perform other duties as assigned. Show less