Deep Enrich
Alexandre Dias
Bilingual Customer Service Representative
483 followers
São Paulo, Brazil
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About me
Customer Service Representative | Multilingual (English & Portuguese) | Remote Support & Problem-Solving Expert
Education
Universidade Bandeirante de São Paulo
2010 - 2012Licentiate degree Foreign Languages and Literatures, General
Dickinson College
2014 - 2015Education
Experience
Atento
Sept 2009 - Mar 2011Bilingual Customer Service Representative
Fast Shop
Apr 2011 - Jan 2012Sales Consultant
Act Idiomas São Carlos
Mar 2012 - Oct 2013English/ Portuguese TeacherTeaching of both English and Portuguese as second languages. In Company and private classes. Focus on grammar and conversation according to the student necessity.
Language Factory Centro de Idiomas
Oct 2013 - Feb 2014English TeacherTeaching of English as a second language. In Company. Focus on grammar and conversation according to the student necessity.
Dickinson College
Aug 2014 - May 2015FULBRIGHT Teaching Assistant of Portuguese
Wizard
Jul 2015 - Dec 2015English Teacher
BICSCHOOL IDIOMAS
Sept 2015 - Sept 2017English/ Portuguese TeacherAll Beers
Sept 2017 - Jan 2019Customer Service Sales SpecialistInfocris Publicidade Digital
Jan 2018 - Apr 2023Search Engine Optimization Specialist
ISTITUTO TECNICO ORION S.R.L.
Feb 2019 - Feb 2019English TeacherCentro Europeu de Linguas
Mar 2019 - Jun 2019English Teacher
BNP Paribas Securities Services
Jun 2019 - Jul 2022Account ManagerManaged and resolved a high volume of client inquiries every day, ensuring a great satisfaction rate. • Provided support via email, phone, and online platforms, assisting clients with banking services. • Identified and resolved discrepancies in client's transactions.
Subline - Translation & Subtitling
Apr 2020 - nowSubtitler
Apr 2020 - nowTranslator
Apr 2020 - now
Franquias CredFácil
Apr 2023 - Sept 2023Owner
Licenses & Certifications
TOEFL ITP
Jan 2012
Languages
- poPortuguese
- enEnglish
- geGerman
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