
Catherine Jane Fontanilla, RN
Customer Care Representative

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About me
Skilled leader in improving partnership and collaboration with Acute and Community health care teams served by Vancouver Coastal Health
Education

University of the Philippines-Open University
2012 - 2015Master of Arts in Nursing Major in Adult Health 1.5Finished Courses: Nursing Administration, Cardiovascular Nursing and Perinatal and High Risk Maternity

University of the Philippines-Manila
2010 - 2011Master of Arts in Nursing Major in Adult Health 1.75Finished Courses: Advance Pathophysiology, Theoretical Foundations in Nursing and Adult Health Nursing

University of Santo Tomas
2000 - 2005Bachelor of Science in Nursing Nursing
Kwantlen Polytechnic University
2015 - 2015Continuing Professional Education-Faculty of Health Health & Physical Assessment and Nursing in Canada
British Columbia Institute of Technology
2017 - 2017Certificate High Acuity Nursing Specialty: Compressed Timeframe
Experience

IBM Global Process Services
Aug 2005 - Apr 2006Customer Care Representative-Responsible for assisting customers regarding questions about their account and other concerns about their subscription.-Responsible for assisting in payments and application thru phone of the subscribers.-Responsible to act as a team leader and performs the task of a team leader when the supervisor is not around.

University of Santo Tomas Hospital
Aug 2006 - Jan 2012Registered Nurse•Rendered holistic quality nursing care to critically ill patients utilizing the nursing process. •Developed and carries out plan of care based on individualized patient’s needs. •Carried out doctor’s order on medications, diagnostic and interventional procedures from admission until discharge. •Prepared and administer medications such as inotropics, vasopressors, cardiac glycosides, anti – hypertensive, anti – angina, anti – arrhythmic, thrombolytic agents, sedatives and anti – convulsants. •Monitored patient’s status utilizing vital signs, appropriate bodily system parameters and laboratory results.•Participated in the management of patient under mechanical ventilator assistance from onset to weaning. •Rendered nursing care to patients with endotracheal, tracheostomy, thoracotomy, colostomy and on peritoneal dialysis. •Provided clean, safe and therapeutic environment by application of patient safety management. •Provided patient’s nutrition through oral, nasogastric or enteral feedings. Renders routine bedside care such as hair, oral, skin and perineal care for patient’s comfort•Gave appropriate health teachings to patients, relatives and significant other and maintains good rapport with them. •Documented and reports the patient’s assessment, intervention and evaluation of patient care. Show less

Mohammed Bin Khalifa Bin Sulman Al Khalifa Cardiac Centre
Jan 2012 - Dec 2012Registered Nurse•Assessed and triage patient’s condition through nursing history, physical examination, identification of objective and subjective signs and symptoms to determine if it is cardiac in origin and review of medical records. •Provided modern screening, early detection and diagnosis of cardiac conditions and diseases.•Administered thrombolytic therapy and cardiac medications observing protocols. •Recognized life – threatening arrhythmias, respiratory arrest and alteration in level of consciousness. •Initiated cardio – pulmonary resuscitation and calls immediately the physician. Apply cardio version/defibrillation as ordered. Show less

Target
Feb 2013 - May 2015Human Resources Team Member•Posted open store positions at TASC, review candidate qualifications and schedule interviews.•Prepared interview packets and assist with job offers, record checks and enter candidate information accurately into the system.•Processed forms necessary for member status changes (termination, demotion, promotion, corrections, leave, etc.)•Ensured training completions with the required documents submitted to the operation centre for record keeping.•Ensured accurate payroll task are processed in a timely manner. Show less

Vancouver Coastal Health
Oct 2014 - now•Assessed and monitored the physiologic, psychological, socio-cultural and spiritual needs of clients and developed and maintained individualized plan of care.•Provided and delivered nursing care consistent with the written care plan and physician orders and established procedures by methods such as administering medications, applying and changing sterile and non-sterile dressings, taking vital signs, management of oxygen requirments and tracheostomy, maintaining tube feeds, initiating and discontinuing of IVs, blood transfusions, urinary catheters, and providing personal care by assisting with activities of daily living.•Used up to date nursing practice knowledge to select and individualize nursing interventions within the parameters of the care plan and consistent with client/family priorities.•Evaluated the effectiveness of nursing interventions by comparing actual outcomes to anticipated outcomes and reports changes and concerns to the team to modify the care plan as appropriate. Show less
Interim Clinical Operations Manager-Transition Services (VA)
Feb 2024 - nowHead Nurse-Care Management Program
Apr 2023 - Feb 2024Patient Care Coordinator-Orthopedic & Trauma Unit
Jul 2022 - Apr 2023Care Management Leader RN
Oct 2019 - Apr 2023Registered Nurse
May 2016 - Jan 2020Licensed Practical Nurse
Jan 2015 - Apr 2016Patient Transport
Oct 2014 - Jan 2015

Fraser Health Authority
Feb 2015 - Apr 2016CRNBC supervised experience for completion of RN registration.•Promotes patient’s independence by establishing patient care goals and education patient, and family to understand condition, medication and self – care.•Assures quality of care by adhering holistic assessment and therapeutic standards; measuring health outcomes against patient care goals; making or recommending necessary adjustments; following hospital protocols and professional standards set by CRNBC.•Establishes a compassionate environment by providing emotional, psychological and spiritual support to patients, friends, and families.•Participated in analyzing, developing, implementing and evaluating nursing practice and policy on the designated unit and as part of the interdisciplinary team. Participated in approved nursing and interdisciplinary research and special projects on assigned units in conjunction with team members. Show less •Assessed and monitored the physiologic, psychological, socio-cultural and spiritual needs of clients and developed and maintained individualized plan of care.•Provided and delivered nursing care consistent with the written care plan and physician orders and established procedures by methods such as administering medications, applying and changing sterile and non-sterile dressings, taking vital signs, suctioning tracheostomy, maintaining tube feeds, monitoring and discontinuing of IVs, inserting urinary catheters, and providing personal care by assisting with activities of daily living.•Used up to date nursing practice knowledge to select and individualize nursing interventions within the parameters of the care plan and consistent with client/family priorities.•Evaluated the effectiveness of nursing interventions by comparing actual outcomes to anticipated outcomes and reports changes and concerns to the team to modify the care plan as appropriate. Show less
Registered Nurse (Provisional Rotation)
Jan 2016 - Apr 2016Licensed Practical Nurse
Feb 2015 - Dec 2015

Fraser Health Authority
Jul 2022 - Feb 2024Patient Care Coordinator
Aug 2023 - Feb 2024Registered Nurse
Jul 2022 - Feb 2024
Licenses & Certifications

Practicing Registered Nurse
College of Registered Nurses of BCMar 2023
Standard First Aid and CPR-HCP with AED
Canadian Red CrossApr 2022
Volunteer Experience
Guest Service Volunteer
Issued by Fraser Health on Apr 2014
Associated with Catherine Jane Fontanilla, RN
Languages
- fiFilipino
- enEnglish
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