Morgan Williams

Experience

• 

  Chick-fil-A-Franchise

  Dec 2018 - Dec 2021

  Responsible for day to day task management of restaurant systems, engaging and solving customer concerns and issues, and the supervision of team member shifts and duties. Responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. To serve the Chick-fil-A brand by equipping Team Members with the resources and skills to execute Operational Excellence and to bring the Chick-fil-A culture to Chick-fil-A Responsible for greeting customers, taking customer orders, and completing transactions on the cash register.

  • Drive Thru Shift Leader

    Dec 2020 - Dec 2021

  • Team Lead

    Dec 2019 - Dec 2020

  • Training Specialist

    Aug 2019 - Dec 2020

  • Team Member

    Dec 2018 - Aug 2019
• 

  Chick-fil-A Corporate Support Center

  Sept 2021 - now

  -Serving as a Lead Trainer or Lead Trainer coordinator at Grand Openings of Chick-fil-A Franchises-Partners closely with Grand Opening Supervisors to assist in fulfilling their vision for the new restaurant opening. -Partners with LDP and TDP members at the corporate support center to serve at support center as a trainer to new restaurant operators or Chick-fil-A franchise members. -Providing attainable feedback to the trainer team.-Coaching new leaders at a grand opening of Chick-fil-A Franchises on how to better serve their team. Show less

  • Field Talent Staff Level Two

    May 2023 - now

  • Field Talent Staff

    May 2021 - May 2023

  • International Marketing Associate

    Nov 2022 - Nov 2022

  • Chick-Fil-A Corporate Team Member Counsel Member

    Sept 2021 - Apr 2022
• 

  Chick-fil-A West Tennessee Street

  Feb 2022 - now

  -Leads recruitment, hiring, and training initiatives, ensuring a high-performing, service-oriented team that aligns with Chick-fil-A’s culture and values.-Optimized scheduling and labor management, balancing operational efficiency with team well-being to maintain exceptional guest service.-Develop store leaders through our restaurant Leadership Development Program and is responsible for employee evaluations. -Lead the team to hit sales goals-Develop new Team Leaders and Supervisors -Interpret CEM Data from Guests and translate it to operational procedures.-Create business plans to grow and develop FOH-Ensure guests have a remarkable experience when visiting the restaurant-Meet with Directors and Supervisors monthly and discuss strengths and opportunities for growth -Responsible for recruiting and maintaining a staff of 100 team members. -Ensures that employees 90 day evaluations are being completed by leadership team. -Responsible for making sure new hires are properly onboarded.-Handles all corporate escalated guest complaints -Responsible for ordering all team members uniforms. Responsible for overseeing all marketing activities in the store and following along with the other operator owned stores. Prepares and presents reports summarizing information; makes recommendations based on analysis. Develops and distributes materials related to sales, training, and marketing.

  • Talent Director

    Nov 2024 - now

  • Front of House Director

    Oct 2023 - Nov 2024

  • Human Resources Supervisor

    Apr 2023 - Oct 2023

  • Marketing Representative

    Feb 2022 - Apr 2023