Vanessa Milosevska

Experience

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  Bunnings

  Jan 2015 - Jan 2019

  Customer Service

  Customer Service: Delivered prompt and effective customer service through both phone and in-person engagements.- Handled EFTPOS transactions, addressed customer concerns, and managed product returns with professionalism.- Upheld OH&S guidelines and ensured strict adherence to hygiene standards in the Café setting.- Oversaw inventory management and streamlined stock ordering processes.

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  Virgin Australia

  Apr 2019 - Mar 2021

  Cabin Crew

  Administrative Duties: Managed reception tasks including phone call transfers, ASIC applications, email responses, and proficiency with Microsoft Office Suite.Safety Assurance: Conducted regular safety checks ensuring passenger well-being and adhered strictly to CASA (Civil Aviation Safety Authority) standards.Customer Service Excellence: Delivered exceptional in-flight service while addressing passengers' special needs and requirements.Medical Assistance: Administered first aid as required, ensuring passenger health and safety.Conflict Management: Skillfully applied conflict resolution techniques to manage and de-escalate onboard situations.Operational Health & Safety (OH&S): Actively implemented and adhered to OH&S procedures, promoting a safe environment for all.Situational Awareness: Maintained vigilance regarding aircraft performance, passenger demeanor, and potential firefighting needs.Emergency Management: Effectively managed emergency situations, ensuring passenger and crew safety.Safety Reporting: Diligently observed and acted upon safety reporting systems, maintaining transparency and accountability. Show less

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  Deakin University

  Nov 2022 - Dec 2022

  Student Internship

  As a key contributor within the Deakin FreelancingHUB, I partnered with Basix4Blokes and led a team to devise a program aimed at empowering businesses. Our vision was to foster environments where individuals feel inspired to prioritise their health, ultimately benefiting not just themselves but the entire organisational community.During the course of the project, I accomplished the following:Data Analysis: Interpreted comprehensive Men's Mental Health data, ensuring the results were accurately represented in the final report. This included the justification of decisions based on our findings.Teamwork: Effectively functioned within a diverse, multidisciplinary, and cross-cultural team, fostering synergy and collaboration.Research Development: Leveraged local, contemporary data and statistics, combining insights from social, medical, and economic fields to enrich our project's foundation.Marketing & Design: Initiated marketing strategies and crafted compelling infographics. Supervised the roll-out and execution of each strategic component.Professional Communication: Displayed top-tier communication skills, culminating in a presentation that highlighted our project's key deliverables to the client.Report Design: Orchestrated the visual appeal of the final report, curating images and videos to ensure a captivating presentation for the client and other stakeholders during the final showcase. Show less

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  Alfred Health

  Mar 2024 - Jul 2024

  Clinical Trial Research Support Officer

  Former employed at Alfred Health as part of the Monash and Alfred Health program, contributing to the STAREE study.Responsibilities:- Manage trial data and coordinate study documents.- Assist in the production of study documents.- Prioritise tasks and provide problem-solving support.- Communicate effectively with participants and clinical staff.- Implement and manage organisational systems to ensure efficient tracking and completion of all tasks.- Proactively identify challenges and develop innovative solutions to address issues swiftly and effectively, minimising disruptions.- Maintain database systems, ensuring data integrity and security, while adeptly using office software to streamline processes and improve productivity.- Demonstrate the ability to take initiative and work autonomously on tasks while also collaborating effectively with team members to achieve common goals. Show less

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  Lake Imaging

  Jul 2024 - Sept 2024

  Receptionist