BHAWUK SHARMA

Experience

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  Ease Computers

  Jan 2009 - Dec 2010

  System Administrator

  • Install and configure software and hardware.• Manage network servers and technology tools.• Set up accounts and workstations.• Monitor performance and maintain systems according to requirements.• Troubleshoot issues and outages.• Ensure security through access controls, backups, and firewalls.• Upgrade systems with new releases and models.

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  C-Tech Computer Solutions Ltd

  Jun 2014 - May 2018

  System Administrator

  • Provide service desk-side support in software and hardware.• Troubleshoot and resolve IT issues.• Assist in the relocation of PC equipment, desktop phones.• Reconfigure workstations.• Maintenance of IT products and devices. • Configure networks at remote sites. • Manage company intranet.• Lead development of IT operations & infrastructure. • Ensure the safety and integrity of data.• Manage the Internet/Wi-Fi System.• Design and implementation of IT strategies and infrastructure.• Works to increase user satisfaction.• Evaluates IT operations concerning established goals.• Communicates within the IT team and across departments as needed.• Provide efficient service to Call Centre users; install, configure, and troubleshoot user issues.• Manage user accounts, exchange accounts, distribution groups, and group policies in Active Directory.• Manage the internal FTP server.• Provide end-user support for application related issues, which included VPN, Call Management Software Solution, desktop/network related issues, etc.• Install and maintain desktops and network printers. Show less

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  Monark

  Jul 2018 - Jul 2019

  System Administrator

  • Exchange Server Backup & Migration from Imail to Office 365.• Upgradation of Various Microsoft servers from 2016 to 2019 On Amazon Web Service (AWS).• Creating Various Servers on the Amazon Web Service (AWS).• Upgradation & Backup of Accounting server Application sage 2013 to 2019.• Backup of Various Microsoft Server on cloud On Amazon Web Service (AWS).• Upgradation of RDS from 2015 to 2019 on Amazon Web Service (AWS).• Migration and Backup of Emails from One Domain to Another on Office 365.• Migration and Backup of Various Word Press Website from One service Provider to Another.• Migration of Campground Software from Premises to Cloud.• Configuration and Installation of Ubiquiti Wi-Fi Access Point.• Configuration and Installation of Cisco Switches and POE switches and cabling to the new Unit.• Configuration of Open VPN server On the Premises & cloud.• Managing & Supporting Cloud Technologies: - AWS – Amazon Web Services - Office 365 + Exchange 2013 (Hybrid) - Fonality Phone System (Cloud VOIP).• Managing & Supporting Microsoft / Linux and other Technologies: - web servers (IIS / APACHE / SQLSERVER / MYSQL) - Windows (2008/2012) Servers Administration / SonicWall Firewalls / VMware• Creating Various Servers on the Microsoft Azure.• Managing Various Linux Server on AWS . Show less

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  Zenabis Global Inc.

  Aug 2019 - Jul 2021

  Information Technology Project Engineer

  • Develops project technical objectives and deliverables by reviewing project proposals and plans, conferring with management. • Determines project responsibilities by identifying project phases and elements; assigning personnel to aspects and features; reviewing bids from contractors. • Determines project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.• Confirms product performance by designing and conducting tests. • Determines project schedule by studying project plan and specifications, calculating time requirements, sequencing project elements. • Maintains project schedule by monitoring project progress, coordinating activities, resolving problems. • Controls project plan by reviewing design, specifications, and plan and schedule changes; recommending actions. • Controls project costs by approving expenditures; administering contractor contracts.• Prepares project status reports by collecting, analyzing, and summarizing information and trends, recommending actions. • Contributes to team effort by accomplishing related results as needed.• Managing Various Linux Server on AWS . Show less

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  HEXO Corp

  Jul 2021 - Nov 2021

  IT- Applications Engineering - Business Analyst
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  Family Insurance Solutions Inc.

  Nov 2021 - now

  Technical Support Analyst III