MUHAMMAD IKHMAL SALIM

Experience

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  Majlis Daerah Sabak Bernam

  Nov 2019 - Feb 2020

  Programmer

  1) Develop 7 Web-Based System such as E-log Latihan dan Sistem Tempahan MDSB2) Design a new Web-Based System for Unit Korporat dan Perhubungan Awam using Adobe XD3) Assist for hardware and software issue in all department4) Become Video Editor for Pengurusan dan Jabatan Khidmat Pengurusan

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  PLUS Malaysia

  Aug 2020 - Nov 2021

  Technical Support Executive

  1) Setting up workstations with computers and necessary peripheral devices2) Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality3) Installing and configuring appropriate software and functions according to specifications4) Provide orientation and guidance to users on how to operate new software and computer equipment5) Organize and schedule upgrades and maintenance without deterring others from completing their work6) Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)7) Maintain records/logs of repairs and fixes and maintenance schedule8) Identify computer or network equipment shortages and place orders Show less

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  ManagePay Systems Berhad

  Dec 2021 - now

  Technical and Application Engineer

  1) Working on level-2 technical production supportive tasks related to networks and servers.2) Carry out monitoring and maintaining day to day operation and escalate reported fault to respective team.3) Provide immediate IT-related assistance to the clients in a Service Desk setting - conducts fixing measures.4) Perform troubleshooting and identifying the solution for any reported issue from clients and customer service.5) Properly escalate unresolved issues to appropriate internal teams (Software Developers/Network Team).6) Conduct server administration duties during monthly system maintenance with Network Team.7) Strictly complies with all escalation procedures as detailed in the Service Level Agreement (SLA).8) Documented new technical knowledges in the form of notes and manuals for further reference.9) Perform testing and daily system checking to maintain production system health.10) Provide prompt and accurate feedback to clients via emails/phone calls/WhatsApp Chat.11) Support the roll-out of new applications continuously until completion. Show less