Deep Enrich
Stefanie Pritchard
396 followers
Greater Jackson, MI Area
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About me
Director of Enterprise Resource & Workforce Planning Consumers Energy
Education
Hudsonville High School
2002 - 2006Diploma
Davenport University
2016 - 2017Bachelor of Business Administration (BBA) Business Administration and Management, General 3.86
Grand Rapids Community College
2011 - 2015Business Administration A.B Business Management and Communications
Experience
Consumers Energy
Jun 2007 - nowManage the Customer Operations Strategy & Support team Evaluating and interpreting business requirements for solution design documents describing system enhancements and changes. Develop user acceptance test cases, test data creation, and test execution. Identify defects and potential risks impacting productivity, customer experience, and quality. Business Center Lead Agent Business Center account specialist.
Director of Enterprise Resource & Workforce Planning
May 2024 - nowManager of Strategic Planning & Performance
Mar 2021 - May 2024Strategist
Nov 2017 - Mar 2021Technical Analyst II - United Solutions Team
Apr 2015 - Nov 2017Lead Commercial & Industrial Account Specialist
Jun 2014 - May 2015Commercial & Industrial Account Specialist
May 2012 - Jun 2014Customer Service Representative
Jun 2007 - May 2012
Licenses & Certifications
- View certificate
Microsoft Office Specialist
Certiport - A Pearson VUE BusinessOct 2016
- View certificate
Lean Six Sigma Green Belt
Lean Sigma CorporationSept 2018
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