Stefanie Pritchard

Stefanie Pritchard

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location of Stefanie PritchardGreater Jackson, MI Area

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  • Timeline

  • About me

    Director of Enterprise Resource & Workforce Planning Consumers Energy

  • Education

    • Hudsonville High School

      2002 - 2006
      Diploma
    • Davenport University

      2016 - 2017
      Bachelor of Business Administration (BBA) Business Administration and Management, General 3.86
    • Grand Rapids Community College

      2011 - 2015
      Business Administration A.B Business Management and Communications
  • Experience

    • Consumers Energy

      Jun 2007 - now

      Manage the Customer Operations Strategy & Support team Evaluating and interpreting business requirements for solution design documents describing system enhancements and changes. Develop user acceptance test cases, test data creation, and test execution. Identify defects and potential risks impacting productivity, customer experience, and quality. Business Center Lead Agent Business Center account specialist.

      • Director of Enterprise Resource & Workforce Planning

        May 2024 - now
      • Manager of Strategic Planning & Performance

        Mar 2021 - May 2024
      • Strategist

        Nov 2017 - Mar 2021
      • Technical Analyst II - United Solutions Team

        Apr 2015 - Nov 2017
      • Lead Commercial & Industrial Account Specialist

        Jun 2014 - May 2015
      • Commercial & Industrial Account Specialist

        May 2012 - Jun 2014
      • Customer Service Representative

        Jun 2007 - May 2012
  • Licenses & Certifications