Mohi Ehded

Experience

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  Tripoli University

  Feb 2009 - Oct 2010

  Lecturer Assistant

  Department of Electrical and electronic Engineering, Tripoli University, LibyaGraduating with 1st honors from the faculty of engineering, I was offered a position as a lecturer assistant in the top university in Libya namely Tripoli University. Additionally, I have been offered a scholarship to pursue my higher education abroad as part of the job contract. This role involved two parts namely administration and academia. The administration part included aiding students with course registration and approval. Additionally, I have been part of the exam comity assisting in coordination and supervision. Moreover, I have been assigned the following tasks: - Prepare tutorial material in preparation for weekly lectures.- Report to the lecturer on the performance of students and any feedback related to tutorial activities on a weekly basis.- Assist the lecturer with exam preparation and marking.- Assist in exam coordination within the department including setting timetable and venues.- Successfully improved student participation in the classroom through integration of creative exercises.- Consistently received positive tutoring evaluations from students.- Tutored an average of 25 students per class. Show less

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  Eclipse CSS

  Dec 2013 - Aug 2015

  Customer Service Sales Support

  I have worked in this role since the opening of the business and during my studies toward my information technology masters degree in UTS. I was incharge of the technology setting of the business including setting up the local network of 3 workstations and 2 printers. Additionally, I was involved in the business marketing strategy and work best practice. Other tasks include:- Recruiting and training staff for business operation and performance improvements.- Engage in sales to provide suitable products to meet customer requirements.- Processed cash and credit payments rapidly and accurately.- Responded to all customer inquiries thoroughly and professionally.- Accurately logged all daily orders and calculated total sales. Show less

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  Get Qualified Australia

  Jan 2015 - Mar 2015

  Information Technology Intern

  I had a 3 month IT internship working with a vibrant company namely Get Qualified Australia. During this period of time I had training on the different IT processes and performed a few tasks including: - Reporting to the IT manager and working with the IT Team. - Managed customer data with high confidentiality and integrity.- Entered data into ZOHO in a timely and accurate manner.- Provided level 1 support to various company departments namely sales and administration.- Reviewed and updated client data based on supervisor directions with an average of 100 customer’s per day.- Maintained records of daily data communication transactions, problems and remedial actions taken.- Logged customer calls into the ZOHO CRM including the customer concern and resolution.- Escalated complex IT support issues to the right IT member.- Troubleshoot microsoft and outlook related technical issues.- Managed to troubleshoot network connectivity issues Face-to-Face. Show less

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  Inspection Manager

  Aug 2015 - Aug 2017

  IT Support Specialist

  - Provide technical support to users including general application walk-through, how to use the app efficiently and new features.- Provide web training to users with regard to REST integration with inspection manager.- Offer 1st and 2nd level remote troubleshooting related to REST integration with inspection manager.- Maintain documentation of any training or troubleshooting in tickets on Zendesk.- Escalate complex support issues to the appropriate support personnel through the use of a case logging and tracking tools. - Listen, Identify, visualise, and reproduce customer-reported issues before escalating it to the developers team.- Effectively contribute across both the support and app development parts to build a more user friendly and robust product. Show less

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  Insight IT

  Aug 2017 - Aug 2019

  Level 1 Support Consultant

  - Resolve technical issues while managing the process to the customer's satisfaction.- Ensuring all Helpdesk requests are completed efficiently and escalated according to SLA.- Setup, maintain and support client desktop workstations/laptops (software/hardware).- Strong troubleshooting knowledge of industry standard imaging software such as adobe suite, sketchup, Revit/CAD and Rhino.- Engage with the BIM team on hardware and software testing to assist with any releases.- Strong networking troubleshooting skills.- Ability to troubleshoot Citrix and azure related issues. - Support of Microsoft products such as Microsoft Office 2010, 2013 and 2016.- Knowledge of Active Directory, Skype for Business, Exchange, O365 and different Windows operating systems such as 7, 8 and 10.- Support of printers, IP phones and other 3'rd party software's.- Provide onsite support to clients at different locations around Sydney.- Sufficient backup knowledge of Qnaps and shadow protect. Show less

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  Food House Importation & Distribution

  Dec 2019 - now

  Information Technology Engineer

  Foodhouse is the leading FMCG company in the Libyan market f with over 14 branches across LIBYA and more than +1000 employees. My duties as a lead IT Engineer includes :- Supervise all phases of infrastructure development and upgrades ensuring successful deployment. - Initiate and execute technical improvements. - Maintain servers including Windows Server 2008 and 2016.- Train and mentor team members.- Oversee the whole process of purchasing and deployment of any new PC's, Laptops, Printers and network devices across all branches in Libya. - Assist in the design, purchase and implementation of any surveillance system around Libya. - Being the first point of contact with regard to troubleshooting of any 3rd party ERP related technical issues. Show less