Himanshu Gupta, MBA, CFE

Experience

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  ING BPO

  Dec 2006 - Jan 2008

  Analyst

  • Working as Financial Analyst for ING USA Annuity customers.• Handling customer request for withdrawals, transfers, reallocation, PAC, ACH, DCA, Auto rebalancing & SR.• Validating scanned requests from customers for good order requirement for the transaction type.• Follow-up with client in case of missing good order requirement.• Generate Letter for financial requirement and confirmation

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  Genpact

  Feb 2008 - Dec 2008

  Fraud Analyst

  • Real time analysis of Debit Card/ Credit card Transactions• Checking Customer spending pattern, history with merchants etc. • Understanding & Detection of key Fraud types like counterfeit, stole/lost, Card in possession (CIP), new account fraud, Account takeover (ATO), Name mismatch, Friendly fraud & Deposit fraud, MOTO.• Analysis of customer credit history, international charges keeping in mind the travel charges.• Capturing recent fraud trends, Fraud rings, Skimming Incidences and forwarding these trends to Falcon (visa supported) team (Trending Team).• Technology Used- Citrix, Falcon Fraud Management عرض أقل

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  Primus Professional Services

  Jan 2009 - Jan 2010

  Security & Fraud Analyst

  • Investigate alarms provided by FMS and action on fraudulent number in billing system and provisioning systems.• Collaborates with other Depts. Credit, Collections, Billing, Customer Service, etc. to investigate and resolve fraudulent and other high usage issues.• Monitoring of transactions (recharge, new account signup, bill payment etc.) and checking credit card authorization, approval or disapproval of transactions, using CyberSource• Handling Chargeback & Disputes related to credit card Fraud. عرض أقل

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  Agilis International

  Feb 2010 - Oct 2012

  Sr. Fraud Analyst

  • Supporting Multiple projects as process owner across various continents. In North America ( TWC, Comcast & AT&T), Europe (Belgacom, Proximus & Telenet) & Australia (Telstra).• Monthly Engagement with MNO's to present key findings for the month & take feedback for improvements.• Testing of FMS application (NetMind®).• Link analysis & Visualization to identify potential fraud cases. Extensive use of PL/SQL for reporting, analysis, data crunching, modification.

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  Airtel

  Nov 2012 - Sept 2014

  Assistant Manager - Fraud Management in Shared Services

  • Handling Airtel Africa Operations. Subex - ROC 7.4 Tool used to monitor voice, sms, data, Adjustment, Recharge, HLR Access Logs, HUR etc. • Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description• Ensuring synergies between OPCO Team and Operations team for quick action and close looping for reported fraud cases.• Following an exhaustive Escalation matrix across CSD/RA/IT/Networks to ensure visibility to Top Management.• Daily, Weekly, Monthly Operational KRA/SLA Report to respective OPCO & Group.• Collaborations with IT/Networks team for Access to OSS/BSS system.• Conducting training and knowledge sharing sessions for Operations team to create awareness of recent fraud detected عرض أقل

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  Subex

  Oct 2014 - Aug 2021

  Manager- Fraud Management

  • Monitoring of revenue streams using proactive & Reactive checks to prevent fraud & Abuse.• Monitor key frauds like subscription, Bypass, Roaming, Handset Subsidy Abuse, Mobile Malware, Technical Fraud, Internal Fraud control, Credit/Debit Adjustments, Data abuse, Social Engineering Fraud, Fraud Chargebacks etc.• Monitor, Analyse & Report usage on test SIMS, Employee Discounts, waivers, promotions and updates / amendments of subscriber and system information. (BSCS, RAS, Voucher and Oracle Financial etc.)• Design and Review Process policies, procedures, and SOPs for Fraud Operations Team.• Using Power BI, Tableau & Excel for Management Dashboard, Data analysis & Visualization.• Contribute and be updated with New Fraud Scenarios, Discussion, Webinars, Trainings using different user forums like GSMA, CFCA, TM Forum etc.• Ensure appropriate Coverage using Rules & Reports in FMS Tool (Subex iRAFM). Regular Rule optimization and review. • Supervise the work of direct reports to ensure they meet their objectives, are kept motivated and perform in accordance with their job description.• Assist in formulating a company-wide strategy and develop processes to detect and analyse fraud and close process gaps (in coordination with PMO and Internal Audit)• Enhance Process Maturity Level by implementing key fraud operations practices.• Develop and implement strategies which are risk averse.• Identify probable process gaps and minimize possible fraud areas across the billing and network elements.• Ensure all system alarms are closed within SLA.• Assist in designing and implementing processes that will help to identify potential risk areas and deal with these risks.• Regular and timely escalation of revenue leakages/ fraud/process gaps. Client 1 - STC Kuwait (formally VIVA) May 2017 till date (Onsite in Kuwait)Client 2- Mobile Communication Company of Iran Oct 2014 to Mar 2016 (Onsite in Tehran, Iran) عرض أقل

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  UBG Group

  Sept 2021 - now

  Business Finance

  ProfitabilityData AnalyticsDashboard for Higher Management &Investment Risk Analysis