Michelle Wiktorsson

Experience

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  IBM Global Business Services

  Jan 1998 - May 1999

  Senior Technical Associate
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  AT&T

  May 1999 - Apr 2003

  Sr. Technical Staff Member
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  State of NC Office of Info Technology Svcs

  Apr 2003 - Jul 2004

  Project Manager
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  Fidelity National Information Services, Inc.

  Aug 2004 - Sept 2008

  Manager IT Systems & Programming

  Manager of application development responsible for leading teams combined of on-shore & offshore developers responsible for 60 systems, across 4 locations. Responsible for development and support of the speech recognition interactive voice response platform processing over 60,000 customers transactions per day. Accountable for management of all project phases while employing CMMI L4 project management methodology and quality assurance, including source code and design documentation integrity control and change control procedures. •Managed a team of application developers and database administrators in all stages of SDLC to deliver 3 new speech recognition applications within 11 weeks exceeding the client’s expectations with the expediency and quality of the delivered product. Application development involved JAVA and voice XML based front end with XML string via Web Services interfacing with .NET backend applications utilizing Windows Communication Framework. •Leader in the India offshore integration initiative, being the first team in the division complete a project utilizing offshore development and testing teams. As manager, led the knowledge sharing, training, and projects to integrate the offshore team and on-shore teams. Show less

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  Tech Data

  Sept 2008 - Sept 2011

  Senior Manager, E-Commerce Development

  Sr. Manager of eBusiness for Tech Data with responsibility for IT systems, strategy, and the general expansion of eBusiness usage across our partner base. Responsible for leading teams combined of on-shore & offshore personnel responsible for all E-business systems with annual sales volume of $5.1 billion. Responsible for development team and strategy of flagship e-commerce website with 3.7 million visits per day and generates over $6 million annual in digital advertisement revenue. • Led large global cloud strategy project implementing an innovative platform that enables the distribution of Web-based business applications providing a cost-effective, solution to seamlessly migrate software applications to the user, by offering services for Software Manufactures and ISVs to the Tech Data StreamOne platform to Package, Distribute, Host, Bill, Market, Support their Software as a Service (SaaS) Enabled Application and Marketplace. Businesses and organizations then buy applications from Web App Marketplaces distributed by Tech Data channel partners, and powered by the StreamOne Platform. •Worked with NA and European team to create global eBusiness and cloud strategy, traveling to offices in Paris, Munich, and London.•Managed team of 12 Developers, 3 DBAs, and Project Managers and teams of 8-30 India offshore developers and QA analysts.•Established Tech Data’s Global Team Strategy for variable staff augmentation. Established staffing models, consultant on-boarding process, team governance, engagement KPIs, and built the relationship. Show less

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  Jagged Peak

  Sept 2011 - Aug 2013

  Director Professional Services

  Executive leader of department composed of JAVA Application Development team, SQL DBAs, Quality Assurance team, and Project Management Office (PMO) executing projects for medium to large enterprise clients. Leads Professional Services department handling all client facing consulting and projects. Since taking lead of the department, has successfully implemented multiple improvements increasing quality, velocity, and accountability including:o Established offshore team and practiceo Implemented Agile Scrum methodology for application developmento Re-engineered the software release management process and version control policyo Revamped the client engagement and business requirements definition strategyo Revised the project estimation and prioritization process Developed guidelines and procedures for the standardization of project management. Show less

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  Catalina

  Aug 2013 - Dec 2015

  Director Application Development

  Technology Leader of multiple teams of Software Engineers and Solution Architects. Responsible for the Omni-Channel Delivery platform and Systems Integration. Manage the design, development, installation, and maintenance of engineering solutions for advancing technology and network solutions to help develop the corporate multi-year omni-channel strategy for various channels (Web, in store, mobile) for Catalina and retailer solutions. Work directly with retail clients and 3rd party system integrators on designing and implementing the Digital Gateway for targeted load to card integrations and loyalty points systems. The Gateway provides the systems integration point for all external partners and customers in US, Europe, and Japan. Leads Application Development and Solution Architect teams for Omni-Channel platform, Core Services platform (external systems integration), and the Real time transaction targeting system, all of which support Catalina globally. Show less

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  Microsoft

  Jan 2016 - Sept 2023

  Manage and lead a global team of 15+ Cloud Solution Architects (CSA) for Azure App, Infrastructure and Data & AI solutions to deliver a world class customer success experience to Big 4 and other Enterprise Commercial customers of Microsoft. The Customer Success team at Microsoft drives cloud adoption from design, architecture to deployment and optimization. • Model and coach team to apply business and technical capabilities in complex customer/partner relationships to anticipate, identify, propose resolution, and lead removal of technical blockers through regular technical reviews and check-ins to accelerate consumption and solution implementations and customer outcomes.Manage pre-sales and customer enablement project and sales phases leveraging the ability to understand and address client needs, ensuring a seamless and impactful engagement.Subject matter expert & engineer helping major enterprises plan, build, implement and adopt advanced, secure and responsible artificial intelligence capabilities including Machine Learning, Cognitive Services, and Knowledge Mining scenarios across the cloud and the edge. Show less Senior solution sales leader with deep technical and business expertise within the enterprise sales organization working with major and SMC customers. I led and collaborated with a virtual team of sales, technical, partner and consulting resources to help customers realize digital transformation through architecture designing, moving, and/or extending customers' SAP Workloads on Azure. Subject matter expert & engineer helping major enterprises plan, build, implement and adopt advanced, resilient, and secure Azure cloud solutions for SAP landscapes, large data stores, data warehousing, and integration to Machine Learning.Built and maintained relationships with customers, influenced long-term strategic direction, and acted as a trusted advisor driving engagement at the CIO and technology management levels with business and technology decision makers.Helped customers evaluate cloud strategy, determined approaches to application and data migration and modernization, and recommended solutions that meet their requirements and supported/certified by SAP and Microsoft. Show less Senior technical solution sales leader within the Microsoft Strategic Pursuit and Global Blackbelt organizations working with the largest enterprise customers. I worked with a team of technical, partner and consulting resources to advance the sales process by evaluating their cloud strategy, determining approaches to application and data migration and modernization, and recommending solutions that met their requirements. • Owned Azure technical customer engagements and provided SAP subject matter expertise including architectural design sessions, specific implementation projects and/or pilots. I led direct customer SAP Architecture pres-ales pursuits through to the implementation projects.Demonstrated expertise in in-memory databases, data lakes, data warehousing, ETL integration, and Machine Learning integration to SAP landscapes. Show less

  • Manager Cloud Solution Architects

    Apr 2022 - Sept 2023

  • Director Specialist SAP on Azure Global Black Belt at Microsoft

    Feb 2020 - Apr 2022

  • Technical Specialist SAP on Azure Global Black Belt

    Sept 2017 - Feb 2020

  • Sr Cloud Solution Architect

    Jan 2016 - Sept 2017
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  Databricks

  Nov 2023 - now

  Manager Field Engineering

  Databricks is the Data & AI company on a mission to democratize data. I am a coach and leader of a Specialists Solutions Architects team in the Communication, Media & Entertainment industry vertical. Focusing on enterprise software, data analytics, data engineering, and data science.