Renee Butrym

Experience

• 

  Shaw Industries

  Jan 1994 - Jan 1997

  Responsible for Northern California product distribution averaging 1.2 million yds. monthly: changed this warehouse from a cost center to a profit center. Expanded transportation fleet to increase carpet sales and freight revenues to approx. $2.092 million in 1995, regulate competitive freight rates within Northern California, Oregon and Nevada, maintain proper resources responsibilities, conform and educate transportation department on DOT and CAL OSHA Regulations; Establish and Maintain Facility Safety Plan; Support local sales team; Sell additional Freight Business and maintain Positive Customer Relations. Manager of transportation team Show less SPOC PROGRAM-Responsible for creating, implementing, and managing the idea of having one call center representative handle all enquiries, issues and sales requests for the sales force. Created the training program involving the education of residential order Entry, claims, Credit, Technical Services, Sample Order Entry and Contract Order Entry. Trained and managed the 20 original SPOC team members during the initial pilot program. Communicated the idea of single point of contact to sales/marketing to ensure enough participation for continuation. Show less Responsible for the creation of the current day New Employee Training Program (for residential, contract, samples, administrative services, National Accounts, and international accounts). Also created Single Point Of Contact training program, supervisory skills training and TEAM SHAW sales training program. Personally taught all training programs including Quality Service Skills to over 120 Managers as well as orchestrated "train the trainer" programs. Trained Agents on Customer Relationship Management software.COMMUNITY BOARD POSITIONS HELD Show less

  • NATIONAL MARKETING MANAGER

    Jun 1996 - Jan 1997

  • OPERATIONS MANAGER

    Jan 1995 - Jun 1996

  • Single Point of Contact Manager

    Jun 1994 - Jan 1995

  • CUSTOMER SERVICE TRAINING MANAGER

    Jan 1994 - Jan 1995
• 

  TeleTech

  Aug 1998 - Aug 2000

  Manager of Client Services

  Client Services Manager for the Melbourne Call CenterExpanded current client business from $16M to $22M annually. Developed sales strategy and conducted pre-sales facilities tours, presentations and analyst work for prospective clients. Coordinated all aspects of project implementation through final delivery, working with service delivery, information services, quality assurance, training, operations and human resources. Resolved problems and managed expectations. Communicated with all department heads for issue resolution, corporate management, and forward planning goals. Assisted in the planning and development of the launch of Telstra's e-commerce division which resulted in $40M contract over the next five years. Responsible for updating Customer Relationship Management software with each contact. Show less

• 

  Northeast Wisconsin Technical College

  Oct 2013 - Mar 2022

  Corporate Trainer

  Facilitating workshops on Servant Leadership, Professional Communication, Lean Practices, Process Change, Diversity & Inclusion, High Performing Teams, Conflict Resolution, & Accountability to develop leadership skills for that wish to better balance process efficiencies with people development. A remarkable leader in today's industry needs both TECHNICAL AND PEOPLE skills to be successful and create an engaged workforce.

• 

  Johnson Controls

  Mar 2022 - now

  Lean Six Sigma Manager

  Working to improve manufacturing processes and safety measures at JCI Marinette to maintain a world class facility and continue to be a premiere employer for our fantastic teams. it is an honor to serve as Organizational Health Champion for the Marinette site.